IDEO Executive to Speak at HITEC 2009June 22-25 * Anaheim Convention Center * Anaheim, Calif. USAIDEO's Chief Technology Officer, Doug Solomon, illustrates how IDEO's innovative, customer-centric techniques apply to the hospitality industry during the Closing Session of HITEC 2009. The session is Thursday, June 25. Solomon's session explains why design thinking is a useful problem-solving technique for the hospitality industry. The concept uses methods like observation, prototyping, building and storytelling to work through organizational challenges. Solomon also discusses the importance of focusing on the customer's journey when setting organizational priorities, expanding brands and creating customer-centered designs. The session includes hospitality-related case studies from the Marriott, Mahindra Zest and more.
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Submit a Technology for GUESTROOM 20X’s Next VersionApplications Due: March 31, 2009 by 5 p.m. (CST 23:00 GMT)Make an impact on the hospitality industry - participate in HFTP's GUESTROOM 20X. HFTP is combing the globe for the latest and greatest technologies for the guestroom. Participation in this highly-lauded showroom exhibit dedicated to hospitality industry advancement and to the continuing dialogue about what belongs in a guestroom.
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