Join us for a hunting expedition into the darkest, most remote areas of your restaurants, kitchens, freezers, walk-ins, inventories and storage facilities as we hunt down ways to cut back on cost and expenses in this department. As with any hunt, the proper attire is addressed as we learn ways to camouflage our way into these areas and seek out the unnoticed, neglected or outright forgotten. Facts, figures and fun add to the excitement of the hunt for a better bottom line.

Learning Objectives:
1. Analyze inventory procedures, valuation and turnover ratios.
2. Review for gaps in beverage cost controls.
3. Provide basic procedures for waste reduction.

Jo Anna Schillaci, CHTP is a food and beverage controller at Boca West, Inc.

This session presents the most current information and updates on the liability issues that have occurred over the past year pertaining to the hospitality industry. Hear about hotel security issues related to recent high profile cases and how to handle critical incidents. Learn hotel “limit of liability” laws and how your signage and disclaimers may nullify them. This session also covers issues with bed bugs, police vice undercover stings at hotels and medical marijuana use in “nonsmoking” hotels.

Learning Objectives:
1. Get an update on hospitality liability issues and current court cases.
2. Learn how to handle critical incidents and guests with “special requests.”
3. Analyze best practices because of recent litigation and trends.

Todd Seiders, CLSD is director of risk management for Petra Risk Solutions.

For the first time in US history, four distinctly different generations are working side by side. This session reveals each generation’s preferences and priorities to highlight what they bring to the workforce and how to build on their common ground. Jason Dorsey shares his frontline-tested process which you can immediately rely on to lead a culture of cross-generation communication, innovation, engagement, teamwork and performance. This session is filled with surprising statistics, step-by-step strategies and laugh-out-loud stories. Leave this session prepared to make your multigenerational workplace a competitive advantage in any economy.

Jason Dorsey is known as The Gen Guy. He is a best selling author, acclaimed speaker and award-winning entrepreneur. He has been featured on 60 Minutes, 20/20, The Today Show, The View and in Fortune magazine, as well as over 100 additional media outlets.

Every club has at least one type of financial transaction that they struggle with on how to record. Examples of these types of transactions include green supplies, interest rate swap agreements and fees, bank refinancing fees, self-amortizing assessments and bonds and initiation fees. This session discusses how to record these transactions based on the current accounting standards, as well as current club industry practices at 275 other private clubs. Attendees are encouraged to ask about their own financial transactions that their clubs wrestle with.

Learning Objectives:
1. Analyze examples of financial transactions not properly recorded at clubs.
2. Discuss the proper recording of these financial transactions at a private club.
3. Learn about current industry standards based on 275 private clubs.

Kevin P. Foley, CPA is a partner at Condon O’Meara McGinty and Donnelly, LLP. Matthew D. Dapolito, CPA is a partner at Condon O’Meara McGinty and Donnelly, LLP.

Learn significant internal controls that should be in place at your hotel, especially during these challenging economic times. Going beyond definitions and explanations of internal controls, this session focuses on having “patients” (participants) be able to perform internal control checkups at their own hotels, learning controls that they should not be without and asking questions about controls that they currently have in use. The “Doctor” discusses how to perform routine (control) examinations, recommends special tests that should be performed by the patients and helps patients write a prescription for success. And best of all — there is no co-pay for this session!

Learning Objectives:
1. Discover significant internal controls that should be in place.
2. Learn how to perform control examinations.
3. Find ways to correct control deficiencies.

Jerry Trieber, CPA, CHAE, CFE, CFF is director of field accounting for Crestline Hotels and Resorts, Inc.

Controllers at smaller properties often find themselves doubling as the IT Administrator. Learn how to control your technology costs with innovative contract and support options, asset management and replacement schedules, as well as support tools you can run yourself.

Learning Objectives:
1. Learn types of support contracts and discuss sharing IT personnel.
2. Discuss asset management and replacement.
3. Discover software support tools.

Robert Usher is information system administrator at Colleton River Plantation Club.

The coaching model, Get CLEAR!, gives you the tools needed to put aside the chaos, uncover the issue and find clarity for a resolution. This session provides the fundamental coaching skills needed to move situations from chaos to clarity. Whether talking to the general manager, the food and beverage supervisor or your boss, the Get CLEAR! model can help.

Learning Objectives:
1. Get a working definition of coaching and learn when to use coaching as a communication tool.
2. Learn how to use the Get CLEAR! model.
3. Discover how to practice using the model’s components.

Jennifer Mounce, SPHR is president and executive coach for Coach Effect.

Join HFTP for the annual business meeting and luncheon as we recognize the outgoing Board of Directors. Attend to learn what HFTP has accomplished over the last year. Gallery seating is available for those who wish to attend the business portion of the meeting only.

Limited segregation of duties and absentee management by officers and board members have historically made the private club industry susceptible to fraud. The current economic condition hasn’t helped either. Using real life examples of fraud at private clubs, this session focuses on internal controls, policies and procedures, and eliminating (or at least uncovering) the embezzlement earlier. Be ready for a lively exchange of ideas to strengthen the internal controls at your club and achieve the ultimate goal of safeguarding your club assets.

Learning Objectives:
1. Understand the magic triangle of fraud (pressure, rationalization and opportunity).
2. Identify the early warning signs of pressure on your employees.
3. Reduce opportunity by understanding management letter comments to strengthen internal controls.

Ned McCrory, CPA, principal at Batchelor Frechette McCrory Michael and Co.; George Zoglio, CPA, audit manager at Batchelor Frechette McCrory Michael and Co.

Fraud has always been a part of our social fabric, and it is important now more than ever to protect your bottom line. This session covers the fundamentals of fraud, the latest fraud survey results and available resources on the high risk areas in the hospitality industry. Also, this session takes a look at how maximizing technology can play a hand in not only detecting, but stopping fraud altogether.

Learning Objectives:
1. Learn the latest fraud risks related to technology and the hospitality industry.
2. Hear testimony from convicted fraudsters and the impact upon their lives
3. Learn the benefits of conducting a fraud risk assessment.

Anna McFarland, CPA, CFE, CHAE, CHTP is a hospitality consultant.

Learn what it means to walk the “green” path in the context of the computing and accounting world, including the differences, thoughts and applications towards implementation. Find out if going paperless is right for your company and what steps are needed to get started. By exploring the process, you can determine whether your boxes should be turned into bytes and whether you can soon end your hike on the paper trail.

Learning Objectives:
1. Determine if going paperless is right for your company, the types of information for archiving and requirements of the process.
2. Learn the difference between storage and retrieval practices and view practical software applications in action.
3. Share best practices in moving towards implementation.

Jason R. Filippini, CPA is accounting and auditing manager at LeMaster Daniels. Chris Koepper, CPA is business manager of club operations for The Cliffs Communities. Andrew Spottswood is senior technology consultant for TROI IT Solutions. Robert Usher is information systems administrator for Colleton River Plantation Club.

When customers recognize value and feel committed to a hotel or resort, they’ll pay higher rates, return more frequently and refer their friends and associates. Learn how to create a culture where WOW experiences are commonplace and, if you’re successful, your customers will be loyal for life. This can result in a long-term increase in revenue that ultimately creates stability for your company and impacts the bottom line.

Learning Objectives:
1. Learn proven techniques to create lasting relationships with loyal customers.
2. Understand the relationship between customer service and the bottom line.
3. Discover how to create a culture among employees that focuses on customer service

John Ely is senior vice president of marketing for Signature Worldwide.

Get an insider's perspective to what's going on in Washington, DC that has a direct impact on your club's continued success. Gain insight on how club professionals can affect this process and protect their interests. The session includes an in-depth look at how the new health care reform law will impact your club’s bottom line. It also includes a discussion of other federal legislative initiatives, like increasing individual club members' tax rates, simplifying the procedure for unions to organize in clubs and imposing higher energy costs on clubs.

Learning Objectives:
1. Recognize the impact the new administration and the new Congress have on clubs’ bottom lines.
2. Understand how you can affect the outcome of some of the new legislative initiatives being proposed.
3. Learn how to communicate this information to your club board and individual members to help foster buy-in and support for the protection of our industry.

Brad D. Steele, Esq., is VP of government relations and general counsel for the National Club Association (NCA).

The Payment Card Industry Data Security Standard (PCI DSS) and the associated Self Assessment Questionnaires (SAQs) can be quite daunting to a merchant who lacks a dedicated information technology or security staff. The good news is, there are many tools and resources available to merchants seeking to achieve compliance. There are also simple, inexpensive actions that can be taken to dramatically increase security and lower risk. By starting small and taking one step at a time, a merchant can reduce PCI DSS compliance to a series manageable incremental increases in security that will help them protect their customers, their brand and themselves.

Learning Objectives:
1. Learn about the Right Self Assessment Questionnaire.
2. Discover how the prioritized approach can help your business quickly become more secure.
3. Learn the simple first steps you can take towards PCI compliance, and what is their impact is.

David Wallace is group manager of the Security Standards Compliance team at Chase Paymentech.

It takes a lot of talent, dedication and patience from a vast array of expert animal care practitioners to manage and care for an animal collection of the size and complexity of the San Diego Zoo and the San Diego Zoo’s Wild Animal Park. It also takes a little bit of technology to keep things running smoothly. Learn how technology helps manage some of the transaction-based business processes of a real zoo — like POS, ticketing and finance — but also some of the unexpected technologies used for animal care and the many conservation efforts around the world.

Learning Objectives:
1. Learn what technologies are used at the San Diego Zoo and San Diego Zoo’s Wild Animal Park.
2. Discover how technology helps manage the animal care and conservation projects.

Robert Erhardt is chief technology officer for the Zoological Society of San Diego.

Hospitality culture dictates never saying “no” to the guest. But why does this become never saying “no” in general? Learn how to politely say “no” without offending others or causing detrimental harm to how others perceive you.

Learning Objectives:
1. Learn how to say “no” while the member/guest feels like you are saying “yes.”
2. Discover how to balance being a help and being a dumping ground.
3. Learn why always saying “yes” is not the best policy in today’s environment.

Daniel N. Conti, Jr., CHAE, CAM is director of finance for The Ritz Carlton Golf Club and Spa of Jupiter.

This exciting evening features the installation of your 2010-2011 President, Executive Committee and Board of Directors. After an elegant dinner, you can dance the night away. Dress for this event is black-tie optional.