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Thursday, March 11, 2010
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Download 2010-06-24 Schedule
Thursday, June 24, 2010
7:30 AM - 5:00 PM  (Eastern Time)
Registration Open
 
Attendees can pick up their conference registrations as well as on-site programs at this location.
9:00 AM - 10:30 AM  (Eastern Time)
Hotel Security: Beyond PCI
 
Attacks on important data from external and internal threats can be crippling to your business. Learn how to keep your property in a strong and safe position with this overview of current data security governance, threats, policies and products.
9:00 AM - 10:30 AM  (Eastern Time)
Web 2.0/Social Media Super Session
 
Get full details on social media and its impact on the hospitality industry, as well as the larger business community. Experienced panelists offer real-world examples and case studies, describing the challenges to integrating social media with traditional marketing and how it can be leveraged most effectively for travel and hospitality.
10:00 AM - 2:00 PM  (Eastern Time)
Exhibits
 
Can schedule private exhibitor appointments 8:00 am - 10:00am
2:15 PM - 3:15 PM  (Eastern Time)
PCI War Stories
 
Learn from experience as this interactive panel discusses real-life stories of PCI non-compliant hotels that have been breached.
2:15 PM - 3:15 PM  (Eastern Time)
Identity Theft — Prevent, Detect, Secure
 
Customer service and loyalty is key to the success of any hospitality business. For that reason, it is essential to maintain your guests’ trust with their personal information. Maintain it by protecting your guests’ identity and responding appropriately if there is a question about identity theft.
2:15 PM - 3:15 PM  (Eastern Time)
Guest Centric Service Models
 
2:15 PM - 3:15 PM  (Eastern Time)
Technology and People — They Do Mesh
 
The use of computers and the Internet is essential to the modern business community, not excluding for human resources. Find out how to make use of these tools to find qualified employees, as well as to evaluate them prior to and during employment. Also, learn how to use these technologies to promote yourself as a candidate or your company.
2:15 PM - 3:15 PM  (Eastern Time)
Customer Relationship Management/Business Intelligence
 
3:45 PM - 5:00 PM  (Eastern Time)
Closing Session
 
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HFTP Education Department
(800) 646-4387
+1 (512)249-5333

Schedule is subject to change.
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