Contact
Robin Bogdon
Director of Career Development
+1 (512) 220-4021
robin.bogdon@hftp.org
CHTP Exam Format
The following outlines the topics covered and question format in the CHTP exam.
(Launched January 1, 2015)
Topics
- Section 1: Hospitality Applications — 60 questions
- guest facing, guest impacting, back office
- Section 2: Hospitality Technology Management — 40 questions
- strategic planning, system selection, general management
- Section 3: Core Technology — 80 questions
- infrastructure, technology systems, security
Section Organization
Candidates must pass all three sections with a score of 70 percent in each section to become certified.
Section 1
- HSIA 1.1.1
- EMS & Control Systems 1.1.2
- Golf & Tee Time Systems & Management 1.1.3
- Locks and Security 1.1.5
- Mobile Apps 1.1.7
- eCommerce 1.1.8
- Telephone 1.1.9
- Entertainment 1.1.10
- Marketing 1.1.11
- Signage 1.1.12
- Property Management 1.2.1
- POS / Retail / F&B 1.2.2
- CRM 1.2.3
- DAS 1.2.6
- Sales & Catering 1.2.7
- Revenue Management 1.2.8
- Reservations Management 1.2.9
- Housekeeping (expediters, mobile) 1.2.10
- Engineering & Maintenance 1.2.11
- Membership System 1.2.12
- Spa Systems and Management 1.2.13
- Call Accounting 1.2.15
- Content Management System 1.3.1
- Inventory Management System 1.3.2
- Financial Management 1.3.3
- Payroll 1.3.4
- BI 1.3.5
- Time & Attendance 1.3.6
- HRIS 1.3.7
Section 2
- Disaster Recovery 2.1.1
- Policy Writing 2.1.2
- Budgeting 2.1.3
- Calculating Payback/ROI 2.2.1
- Bid Process 2.2.2
- System Identification / Evaluation 2.2.3
- Ethics 2.3.1
- Vendor Management 2.3.2
- Forecasting 2.3.3
- Contract Concepts 2.3.5
Section 3
- Networking Concepts/ Communications 3.1.1
- Server Management 3.1.2
- Computer Hardware 3.1.3
- Operating Systems 3.1.4
- Telecom Concepts 3.1.5
- Cloud 3.1.6
- Directory Services 3.2.1
- Ticket/Project Management 3.2.2
- Monitoring 3.2.3
- Databases 3.2.4