CHTP Exam Format

CHTP Exam Format

The following outlines the topics covered and question format in the CHTP exam.
(Launced January 1, 2015)

Topics

  • Section 1: Hospitality Applications — 60 questions
    • guest facing, guest impacting, back office
  • Section 2: Hospitality Technology Management — 40 questions
    • strategic planning, system selection, general management
  • Section 3: Core Technology — 80 questions
    • infrastructure, technology systems, security

Section Organization 

Candidates must pass all three sections with a score of 70 percent in each section to become certified.

Section 1

  • HSIA 1.1.1
  • EMS & Control Systems 1.1.2
  • Golf & Tee Time Systems & Management 1.1.3
  • Locks and Security 1.1.5
  • Mobile Apps 1.1.7
  • eCommerce 1.1.8
  • Telephone 1.1.9
  • Entertainment 1.1.10
  • Marketing 1.1.11
  • Signage 1.1.12
  • Property Management 1.2.1
  • POS / Retail / F&B 1.2.2
  • CRM 1.2.3
  • DAS 1.2.6
  • Sales & Catering 1.2.7
  • Revenue Management 1.2.8
  • Reservations Management 1.2.9
  • Housekeeping (expediters, mobile) 1.2.10
  • Engineering & Maintenance 1.2.11
  • Membership System 1.2.12
  • Spa Systems and Management 1.2.13
  • Call Accounting 1.2.15
  • Content Management System 1.3.1
  • Inventory Management System 1.3.2
  • Financial Management 1.3.3
  • Payroll 1.3.4
  • BI 1.3.5
  • Time & Attendance 1.3.6
  • HRIS 1.3.7

Section 2

  • Disaster Recovery 2.1.1
  • Policy Writing 2.1.2
  • Budgeting 2.1.3
  • Calculating Payback/ROI 2.2.1
  • Bid Process 2.2.2
  • System Identification / Evaluation 2.2.3
  • Ethics 2.3.1
  • Vendor Management 2.3.2
  • Forecasting 2.3.3
  • Contract Concepts 2.3.5

Section 3

  • Networking Concepts/ Communications 3.1.1
  • Server Management 3.1.2
  • Computer Hardware 3.1.3
  • Operating Systems 3.1.4
  • Telecom Concepts 3.1.5
  • Cloud 3.1.6
  • Directory Services 3.2.1
  • Ticket/Project Management 3.2.2
  • Monitoring 3.2.3
  • Databases 3.2.4

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