Thursday, 23 April, 2020

Note: Program content and schedule are subject to change without notice. Please also reference see each day's event listing in the menu.

8:00 - 15:30

HITEC Registration Desk

Auditorium Mallorca Lobby Level 0
The registration desk will be open for badge pick up and on-site registration. Pre-registered delegates and exhibitors will need their QR code and a form of identification to retrieve their registration information.

8:30 - 9:00

Coffee Break

Menorca-Eivissa Foyer | Level 3

9:00 - 10:00

Strategic Challenge Topics

Menorca-Eivissa | Level 3

Build vs. Buy: Should Hoteliers Develop In-House or Outsource IT Applications and Solutions

Menorca 3
Level 3

Sponsored by Infor
Some hoteliers (brands and management companies) believe that developing tech solutions in-house is cheaper and provides better customization to the hotelier's needs and control over the ongoing maintenance and performance.  Another school of industry thought believes that hoteliers should focus on their core competencies: providing the best customer experience and best returns possible to ownership and outsource technology to specialized vendors.  This panel will discuss the pros and cons of each senario.

Digital Essentials for Your F&B Operations: Beyond POS

Menorca 2
Level 3

This session will discuss digital essentials for back of  house including digital menus, allergies and truth in menu, how to communicate to kitchen seamlessly, and  front of house essentials including booking systems,  table reservations, channel manager, distribution and promotion, loyalty, guest recognition and the guest experience.

From Loyalty Programs to Single User Profile

Eivissa 4
Level 3

Sponsored by Apaleo
We are all drowning in data and we still have duplicate guest profiles.  Learn how to integrate your customers’ data across PMS, POS, RMS, CRS, CRM and make it available to all departments to get a greater share of wallet from guests.

La Transformación de la Distribución Turística: De Thomas Cook a …?

Eivissa 1
  Level 3

Booking?, Google?, Amazon? Blockchain? La tecnología nos acerca al cliente; nos permite focalizar en el cliente, pero en qué cliente? La eterna discusión entre la venta directa y la venta intermediada (tecnológicamente).

Technology Showcase Session

Formentera 2
Level 3

Technology Showcase Session

9:30 - 11:30

Exhibitor Private Appointments

Exhibit Hall | Level 0

Exhibitors may invite delegates to their stands for private appointments to discuss products and services.  Please note, the exhibitor must meet the delegate at the exhibit hall entrance for the private appointment in their stand.  Delegates must have an appointment to enter the exhibit hall during private appointment hours.

10:00 - 10:15

Coffee Break

Auditorium Mallorca Foyer | Level 1

10:15 - 11:30

General Session Panel

Auditorium Mallorca | Level 1

Ecological Transformation

Mallorca Auditorium
Levels 0 and 1

Following a decade of growth which brought jobs and fostered local and regional development, the tourism and hotel industry has repeatedly outperformed the global economy, However, tourism is also responsible for nearly one tenth of all carbon emissions globally, with the hotel sector accounting for almost a quarter of all tourism emissions.  Under the Paris Agreement on Climate Change, the hotel sector must reduce its greenhouse gas emissions per room per year by 66 percent by 2030 and 90 percent by 90 percent by 2050 compared to 2010 (ITP, 2017). The technology required to decarbonize the industry is available now. This session will try to address ways how the hospitality IT community can develop and promote an action plan in an effort to make its urgently required contribution to a responsible future in hospitality. 

11:30 - 15:30

HITEC Europe Exhibits

Exhibit Hall | Level 0
Visit the exhibit hall filled with stands  all catering to the hospitality industry, and look out for the emerging technologies that are being introduced to the marketplace.

11:30 - 13:00

Lunch Service

Exhibit Hall | Level 0
Lunch service provided to all HITEC Europe delegates.

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