Wednesday, 22 April, 2020

Note: Program content and schedule are subject to change without notice. Please also reference see each day's event listing in the menu.

9:00 - 19:30

HITEC Registration Desk

Auditorium Mallorca Lobby Level 0
The registration desk will be open for badge pick up and on-site registration. Pre-registered delegates and exhibitors will need their QR code and a form of identification to retrieve their registration information.

9:00 - 9:30

Coffee Break

Menorca-Eivissa Foyer | Level 3

9:30 - 10:30

Strategic Challenge Topics

Menorca-Eivissa | Level 3

My Way, Your Way or Guests Pass by on the Highway: Satisfying Different Tech Expectations

Menorca 3
Level 3

Sponsored by Apaleo
One person’s slick, fast kiosk experience is another person’s tech nightmare.  Some guests want high touch, high service or low tech, others just want to bypass the front desk and go straight to room.  How do we satisfy all?

Tech Stack 101

Menorca 2
Level 3

Sponsored by Infor
Details coming soon.

Smile and Look into the Camera! The Future of Facial Recognition

Eivissa 4
Level 3

Sponsored by HMI
Industry experts will discuss the role of Facial Recognition and Identity Management for both hotel guests and employees. As this subject is very contentious, we will be discussing it from an ethical perspective as well as what this means for future guest interaction and as employee clock-in/clock-out /access control.

Inteligencia Tecnológica para la Convivencia en Destino

Eivissa 1
Level 3

La tecnología y la globalización están cambiando la manera en que los turistas visitan un destino, la manera en que sus ciudadanos disfrutan sus servicios y también la manera en que los políticos la gobiernan. Las consecuencias las estamos viendo: Destinos turísticos Inteligentes… o Turismofobia. Dos caras de una misma transformación.

Technology Showcase Session

Formentera 2
Level 3

Technology Showcase Session.

10:30 - 10:45

Coffee Break

Menorca-Eivissa Foyer | Level 3

10:45 - 11:45

Strategic Challenge Topics

Menorca-Eivissa | Level 3

Virtual Assistants, RPA and Machine Learning in Hospitality Businesses Today

Menorca 3
Level 3

Sponsored by Infor
Real robots don't look like us or Terminator, but rather are quietly working for us in the background. As an example, Robotic Process Automation (RPA) makes incompatible systems work together and handles painful tasks like data migration. Your AI virtual assistant is on duty 24/7, keeping an eye on the business and taking actions.

Risk and Privacy: How to Protect Your Hotel From Data Breaches and Their Financial Implications

Menorca 2
Level 3

Sponsored by Apaleo
A panel of specialists will discuss the ‘must-do’s” and potential implications of data breaches in a hotel.  Learn about what is important when covering hotels from a cyber-crime insurance expert and hear from a Hotelier how the introduction of GDPR has changed his day-to-day work and internal risk-assessments.

The Real Application of Voice Assisted Technologies

Eivissa 4
Level 3

Voice Assisted technologies are becoming, and will ultimately be, ubiquitous. Voice assistants are one of the fastest growing technology fields today. In this session industry experts will explore examples of increased operational efficiency and accuracy. Traditional manual hotel processes can be automated through employee’s own language enabling smooth operations as well as time and cost reductions.

Accessing the Chinese Market: Technology to Bridge the Wall

Eivissa 1
Level 3

  This session will discuss:

How to connect to the leading channels
Secure and speedy payment methods
Communication and content support (languages)
“Chinafication” of Services

Technology Showcase: How Smart Hotels Leverage AI to Boost Direct Revenues

Formentera 2
Level 3

   

11:45 - 12:00

Coffee Break

Auditorium Mallorca Foyer | Level 1

12:00 - 13:30

Keynote Presentation

Lindsay Herbert

Author of Digital Transformation

Auditorium Mallorca | Level 1

Never Say "Digital Transformation" -  How to Actually Innovate

Jargon gets dangerous when it is used to run companies, and sadly that is exactly what most "digital transformations" are all about. After a career leading real innovation for major companies globally, Lindsay Herbert is fed up with all the business buzzwords and tech hype.

In this talk, based on her internationally acclaimed book Digital Transformation, Lindsay is determined to set the record straight about what real transformation is, and how every company in the hospitality sector can achieve it. 

Lindsay will reveal the three critical rules for achieving real innovation success.  In each, she will share her own hard-won lessons, as well as from company leaders worldwide. You will leave with practical advice, inspiring examples, and the cautionary tales needed to turn your company into one that knows how to dodge the hype and adapt to change itself.

13:30 - 19:30

HITEC Europe Exhibits

Exhibit Hall | Level 0

Visit the exhibit hall filled with stands  all catering to the hospitality industry, and look out for the emerging technologies that are being introduced to the marketplace. 

13:30 - 15:00

Lunch Service

Exhibit Hall | Level 0
Lunch service provided to all HITEC Europe delegates.

18:00 - 19:30

Welcome Networking Reception

Exhibit Hall | Level 0
 

All HITEC delegates are invited to the welcome reception.Continue to visit the exhibitors, network and enjoy great food and drinks.

    

    

    

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