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I Understand
JUNE 18-21, 2018 GEORGE R. BROWN CONVENTION CENTER
HOUSTON, TEXAS USA

Monday, June 18

7:00 AM – 6:00 PM

Level 1

Registration, Housing Help, Mobile App Help Desk Open

Attendees and exhibitors can pick up their badge during this time. Pre-registered attendees/exhibitors be sure to bring your QR code with you either on your smart-phone or a printed copy. Also, please bring a form of identification to retrieve your registration. For those that wish to register on-site, you will also be able to do so during this time.  The HITEC Housing and HITEC Mobile App Help Desk will also be open during this time.

7:00 AM – 6:00 PM

Level 1
By Exhibit Hall Entrance D

Digital Den Open

Take a break to relax, check email, print your boarding pass, charge your device, or watch the live streaming of the Keynotes and General Session, in the Digital Den.

Sponsored by CNN

7:00 AM – 6:00 PM

Level 3
Prefunction Area

About HFTP Information Desk

Attendees are invited to stop by and learn more about HFTP, the association that produces HITEC.

7:30 – 8:00 AM

Level 3
Prefunction Area

Beverage Service

Enjoy a refreshing beverage before you settle in for the education sessions.

8:00 – 9:30 AM

Level 3
Meeting Room 
361-A

Super Session: CIOs Over the Generations

Young professionals and established CIOs will discuss how the role of a hospitality CIO has evolved over the last generation. Examine the role's diverse responsibilities and what comes next.

Moderator:Ted Horner is owner at E. Horner & Associates Pty Ltd., a member of the HITEC Houston Advisory Council and an inductee to the HFTP International Hospitality Technology Hall of Fame. 
Lyle Worthington, CHTP is CIO at The Student Hotel, a member of the HITEC Houston Advisory Council and the HFTP Global immediate past president.
Floor Bleeker is CIO with Movenpick Hotels & Resorts.
Nick Price is CIO for citizenM Hotels and a director on the HFTP Global board.

8:00– 9:30 AM

Level 3
Meeting Room 
351-D

Super Session: Investing in Technology 

Ever wonder what it takes to be involved in a startup? Learn why the startup community is so valuable to the hospitality industry and what you can do to support it. Explore the exciting and challenging world of startups with a panel of seasoned investors, entrepreneurs and adopters. From funding to pitch and positioning, this panel is full of valuable information based on real world experiences. 

Moderator: Prakash Shukla is managing partner with Wayfare Ventures LLC and a member of the HITEC Houston Advisory Council.
Dave Berkus is a managing partner with Wayfare Ventures LLC and an inductee to the HFTP International Hospitality Technology Hall of Fame.
Rajesh Chopra is CIO with Oberoi Hotels & Resorts.
Matthew Walsh is vice president at Fidelity Investments.

8:00 – 9:30 AM

Level 3
Meeting Room 
360-A

Super Session: Data Security, The Fight for Privacy

As businesses increasingly incorporate big data strategies to market to their customers, there is an increase in concern amongst consumers to have their personally identifiable information (PII) protected. In addition, numerous countries, including the EU, China, South Korea, Canada and more, are implementing regulations that direct companies on how this information can be managed and used. What protections is your company using to safeguard your customers' information? Learn best practices from a panel of experts on data security best practices and trends in data protection regulations. 

Jake Necessary CISSP, MSCE, M.Sc is vice president, chief information security officer, Interstate Hotels and Resorts
Julie Snyder, CIPM, CIPT, CIPP/G, CIPP/US is lead information security & privacy engineer/scientist at MITRE and Privacy Capability Co-Lead, IAPP Faculty

9:15 – 9:45 AM

Level 3
Prefunction Area

Beverage Service

Enjoy a refreshing beverage before you settle in for the education sessions.

9:45 – 10:45 AM

Level 3
Meeting Room 
350-D

Concurrent Session: IT Initiatives — Who's Got the Hot Potato, Owner, Brand Manager or IT?

Decision-making is an integral part of modern management. Rational decision-making and assigning clear roles and responsibilities is a primary function of an organization's leadership. In any organization, including small businesses, there are several responsibilities that others in the organization do not share. Learn more about the role of decision-makers, where tensions arise and how to effectively find the best solutions to issues.

Moderator: Rob Grimes is CEO of IFBTA.
Steve D'Erasmo, CHTP is director of technology planning, point of sale systems at Hilton Worldwide.
Ummara Marshall is global senior director, POS for Marriott International and a member of the HITEC Houston Advisory Council.
Richard Tudgay is SVP of IT at Highgate Hotels.

9:45 – 10:45 AM

Level 3
Meeting Room 
351-D

Concurrent Session: Saving Energy While Others Pay the Bill: Sustainability and CSR

Hospitality organizations that implement and maintain corporate social responsibility (CSR) practices are in a position to better attract, improve and retain business; making an environmental sustainability plan crucial to corporate strategy. Discover CSR as a company initiative and hear real life examples from industry experts.

Moderator: Diane Estner is President at DANNI Enterprises.  
John Picard
 is the 2016 USGBC nominee, a sustainability expert and founder of JPA.
Henry Shields is the executive director of finance and corporate sustainability at MGM Resorts International. 
Lyle Worthington, CHTP is CIO at The Student Hotel, a member of the HITEC Advisory Council and the HFTP Global immediate past president.

9:45 – 10:45 AM

Level 3
Meeting Room 
360-A

Concurrent Session: How Do You Integrate New Technology Into Legacy Systems?

A legacy system integration project needs to take a number of factors into account. There are both cost and competitive challenges in maintaining legacy systems. When integrating new technology, the key is to fit the integration type to the particular business need that underlies the project. Learn challenges and strategies to prepare for an upgrade to your organization's legacy system.

Amitava Chatterjee is a director at Deloitte Digital and a member of the HITEC Houston Advisory Council.
Siva Kantamneni is principal/partner, travel hospitality and leisure at Deloitte Digital.

9:45 – 10:45 AM

Level 3
Meeting Room 
361-A

Concurrent Session: Technology and How It Shapes Brand Standards      

What exactly is brand identity? How do you develop a brand identity that tells a consistent, coherent story without saying a word? A strong brand identity takes critical thinking and creativity. Learn how hotels develop brand standards, why they are important and how they are enforceable. 

David Breeding, AIA is vice president of architecture and design, The Americas for InterContinental Hotels Group (IHG).

10:30 – 11:00 AM

Level 3
Prefunction Area

Beverage Service

Enjoy a refreshing beverage before you settle in for the education sessions.

11:00 AM – 12:00 PM

Level 3
Meeting Room 
350-D

Concurrent Session: Merging Loyalty Programs

When two loyalty programs merge together, the goal is to keep everyone happy. Hear examples of mergers from the industry, focusing on the challenges and benefits that occur through the transition. Discover how to maintain effective communication with guests during this time.

Jordan Salmon is vice president of loyalty marketing at MGM Resorts International.
Catie Gillis is director of slot marketing at Cosmopolitan.

11:00 AM – 12:00 PM

Level 3
Meeting Room 
351-D

Concurrent Session: Artificial Intelligence "from hype to reality"

The most important general-purpose technology of our era is artificial intelligence (AI), that is the machine's ability to keep improving its performance without humans having to explain exactly how to accomplish all the tasks it is given. AI has boundless potential across the travel and hospitality industry, and we are just beginning to see the possibilities and the amazing things that we can do to take the guest experience to a new level. Discover the benefits and risks associated with AI.

Moderator: Jeff Stephen Parker, CHTP is VP of  Hospitality Systems, with Red Roof Inn, member of the HITEC Houston Advisory Council.
Balaji Krishnamurthy, is Global Strategy & Corporate Development Executive | Chief Strategy Officer | Product Management | AI/ Analytics at Sabre Hospitality.
Srini Kasthoori is with Mindtree.

11:00 AM – 12:00 PM

Level 3
Meeting Room 
360-A

Concurrent Session: Talent Leadership and Development 

Studies have found that as leaders move up in an organization, their ability to help others develop decrease — even though they readily recognize its necessity at every level. This glaring gap is one of the most important competencies for leaders today: their ability to build talent. In fact, the responsibility for coaching and developing talent persists while the expectations and context for leaders change. Successful talent management and leadership development is achieved by balancing knowledge — exchange, action, reflection and the alignment between the needs of the individual and the needs of the organization.

Rosemary Browning is founder of Global Career Horizons.
Jacqueline Pucci is vice president of human resources development at the Rosewood Hotel Group.
Janelle Cornett is Executive Director of Organizational Revenue Management Education at the MGM Resorts International.

11:00 AM – 12:00 PM

Level 3
Meeting Room 
361-A

Concurrent Session: Future of POS

Today's point-of-sale systems have come a long way, but their evolution is not yet complete. POS has undergone an evolution that mirrors the progression of many types of technology toward simple, seamless and mobile solutions. Understand where the industry is heading, essentials for the future hardware and integration methods reflecting best practices.

Moderator: Ted Horner is owner of E Horner Associates, Pty Ltd, a member of the HITEC Advisory Council and an inductee to the HFTP International Hospitality Technology Hall of Fame.
Yvette Vincent is chief technology officer for Delware North.
Rob Grimes is CEO of IFBTA.
Scot Campbell, CHTP is chief technology officer for North American Concerts – Live Nation Concerts, the HFTP Global vice president and an inductee to the HFTP International Hospitality Technology Hall of Fame.

11:00 AM – 12:00 PM

Level 3
Meeting Room 
370-A

Technology Showcase: Technology Transforming Hotels — Smart Rooms for Smart Guests

In today’s rapidly expanding and increasingly competitive hospitality market, properties are searching for ways to both engage guests in new, meaningful ways, while searching for the latest technologies and methods to streamline operational costs to secure more profit to their bottom line. Find out how the latest global market insights and findings have driven the launch of a disruptive platform that delivers future ready smart rooms today. 

Yani Deros is CEO and co-founder of CIRQ+.

12:30 – 4:30 PM

Level 3
Meeting Room 
370-CF

CHAE and CHTP Exams

For those who have applied and been approved to sit for the exam, this is your chance to earn one of the most prestigious, professional certification in the hospitality industry: either the Certified Hospitality Accounting Executive (CHAE) or the Certified Hospitality Technology Professional (CHTP). Interested in sitting for the exam? Contact HFTP's Certification Department to find out more.

1:00 – 4:00 PM

Level 3
Meeting Room 
342-D

Entrepreneur 20X Competition

Reinvigorating the hospitality technology industry, HFTP’s expanding E20X program features ambitious, unfunded entrepreneurs presenting breakthrough business concepts to a room full of HITEC attendees as well as a panel of expert judges including hospitality CIOs, angel investors, serial entrepreneurs and industry insiders. HITEC attendees will not want to miss this opportunity to watch some of the most innovative startups the hospitality technology industry has to offer compete to bring their dreams to life! All HITEC badges, including exhibits-only badges, are encouraged to attend. 

Read more about HITEC Houston E20X.

4:00 – 4:30 PM

Level 3
Prefunction Area

Beverage Service

Enjoy a refreshing beverage before you settle in for the education sessions.

4:30 – 5:45 PM

Level 3
General Assembly B

Opening Keynote: Reinventing Leadership for the Age of Machine Intelligence - Mike Walsh

We live in an age of wonder – cars that drive themselves, platforms that anticipate our needs and robots capable of everything from advanced manufacturing to complex surgery. Automation, algorithms and AI are transforming not only business, but every facet of daily life. While many fear that robots will take their jobs, the rise of machine intelligence begs a more important question: what is the true potential of human intelligence in the 21st century? In this inspiring keynote, Mike Walsh, futurist and author of The Dictionary of Dangerous Ideas will present a vivid portrait of a brave new world orchestrated by machines that think, and how tomorrow's leaders can upgrade their capabilities to survive and thrive in an age of accelerating technology. 

6:30 – 9:30 PM

House of Blues

HITEC Opening Party Presented By Samsung at House of Blues

HFTP and Samsung Join Together to Open HITEC Houston

The opening kick-off for HITEC has just gotten even more fabulous with the support of Samsung, a partnership that was just announced. The HITEC Opening Party presented by Samsung will be a lively event filled with great entertainment and food in the luxe environment of The House of Blues Houston. HFTP and Samsung, which annually hosts a party coinciding with HITEC, are coming together to create a memorable evening that will help propel the week of hospitality education and networking. Be sure to plan your travel to be in Houston for a night that will be remembered.

   

   

   

   

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