Day 3, Wednesday, June 19

Note: Program content and schedule are subject to change without notice.

8:00 AM - 4:30 PM

Registration, Housing Help, Mobile App Help Desk Open

Level 1
Hall C Lobby

Attendees and exhibitors may pick up their badge during this time. Pre-registered attendees and exhibitors be sure to bring your QR code with you either on your smart-phone or a printed copy. Also, please bring a form of identification to retrieve your registration. For those that wish to register on-site, you will also be able to do so during this time.  The HITEC Housing and HITEC Mobile App Help Desk will also be open during this time.

8:00 - 8:30 AM

Beverage Service

Level 2
200s Prefunction Area

Enjoy a refreshing beverage before you settle in for the education sessions.

Sponsored by Aptech Computer Systems, Inc.

8:00 - 10:00 AM

About HFTP Information Desk

Level 2, 200s Prefunction Area

Attendees are invited to stop by and learn more about HFTP, the association that produces HITEC.

8:00 AM - 4:00 PM

CLEAR Signup Kiosks available

Level 1, C Lobby, Near HITEC Registration

CLEAR Signup Kiosks available.

Attendees and Exhibitors may sign up for CLEAR with a special HITEC promotion.

8:30 - 9:30 AM

Technology Showcase 4 - Empower your employees with Microsoft Teams - Presented by Microsoft

Level 1
102 C

Learn how Microsoft Teams can close the long-standing technology gaps that separate your employees from the tools, resources and expertise they need to do their best work. And more specifically how Teams empowers Firstline Workers, such as housekeepers, maintenance workers and front desk staff, who are more than two billion people in roles that make them the first points of contact between your company and the world it serves. They form the backbone of the hospitality industry and without them, the ambitions and strategies of your company could not be brought to life.

Rich Halbert is Princial Program Manager of Microsoft
Keara James is Product Marketing Manager of Micosoft
Shane O'Flaherty is Global Director: Travel, Transportation & Hospitality of Microsoft

8:30 - 10:00 AM

Super Session: The Evolving Distribution Landscape: Tech Titans, Hotel Brands and OTAs

200 E
Level 2

Distribution, sales, marketing, brand loyalty and revenue management are all important elements of any hotel’s revenue strategy. With hotels spending between 15 and 25 percent of guest-paid revenue to acquire their guests, understanding the profit contribution from each source is now more imperative than ever.

This session will focus on the dynamic changes in the digital marketplace that affect profitability and a hotel’s ability to attract and keep its customers today and in the future. The panel will discuss best practices for hotels big and small to manage distribution in a challenging, competitive environment. 


Cindy Estis Green is CEO and co-founder of  Kalibri Labs
Mark Carrier CHA is President of B. F. Saul Company Hospitality Group
Andrew Rubinacci is SVP Revenue & Distribution of Omni Hotels and Resorts
Kristie Goshow is Chief Marketing Officer from Preferred Hotels

Co-Produced with HSMAI

Super Session: Integration with Application of Guest Technology

200 F
Level 2

System integration: Two words that strike fear in the hearts of hospitality technologists the world over. For decades, project teams have grappled with getting their systems to communicate and share data with each other — all in the name of improved customer experience and operational efficiencies. This session goes beyond the basics of system communication and dives into real-world examples of challenges, strategies, best practices and complexities faced by today’s hospitality technologist as they integrate hospitality technology.

Jai Govindani is chief technology officer at Red Planet Hotels
Barry Thomas, CHTP is Director of Information Technology at Rosewood Hotel Group and Resort
Lyle Worthington, CHTP is HFTP Past Global Present
Todd Wood, VP Technology, The Americas and Global Applications at Mandarin Oriental Hotel Group

Sponsored by COX Business

10:00 AM - 3:00 PM

Exhibit Hall Open

Level 1
Hall C Entrance

Join us for the largest tradeshow in the world dedicated strictly to hospitality technology. See hundreds of booths and companies all catering to the hospitality industry, and look out for the emerging technologies that are being introduced to the marketplace. This is THE place to see the new "toys in the store."

HFTP Booth and Member Retreat

Exhibit Hall, Level 1
Booth 2348

Located inside the Exhibit Hall, HFTP Members are invited to take a break, network and visit with friends and colleagues, in the HFTP Member Lounge. Enjoy refreshments, delicious snacks, discover HFTP resources, take certification practice exams, renew your HFTP membership, and much more. 

10:30 - 11:00 AM

Exhibitor Tutorial 7: Wi-Fi 6, 5G, Hotspot 2.0:Decoding Hotel Connectivity in 2019 - Presented by Eleven

Tutorial Room, Level 1
Exhibit Hall End of the 2200 Aisle

Guests want easy connectivity–wireless that just works. They don’t want to have to think about whether it’s faster to connect to Wi-Fi or easier to use their cellular data. They just want to stay connected wherever they are, without having to think about it. But just as guest demand for simplicity is growing, so is the complexity of wireless technology. From the emergence of Wi-Fi 6 and Hotspot 2.0 to the promise of 5G, keeping up with all the acronyms, numbers, and terms, is overwhelming. In this session, we will decode top wireless tech trends, including frictionless connection with Hotspot 2.0 (Passpoint™), seamless roaming between 5G and Wi-Fi 6, and more. Most importantly, we’ll discuss the implications these technologies have for hotel connectivity in 2019 and beyond.

Peri Pierone is CEO at Eleven

11:00 - 11:15 AM

Tech Talks 9-12: Presented by Telkonet, Knowcross, Mindtree, Evolve Controls

Level 1, Exhibit Hall
End of the 2500 Aisle

9. The Enhanced Guest Experience - Persented by Jason Tienor, CEO, Telkonet

10. The Future of Hospitality - Presented by Karen O'Neil, President Americas, Knowcross Inc., Founder & CEO at Knowcross Inc.

11. Expectations Vs Reality: How to better serve the connected Traveler - Presented by Karan Rao, Principal Consultant- Travel Buusiness, at Mindtree

12. Benefits of a Fully Connected Room - Presented by Kristin Miller, CEO at Evolve Controls

11:15 - 11:45 AM

Exhibitor Tutorial 8: Using your existing TV Coax cable to Deliver High speedinternet access - Presented by Teleste LTD

Tutorial Room, Level 1
Exhibit Hall End of the 2200 Aisle

All of our guests need more and more IP data and bandwidth. We don't have the time, budget or space, to install a new data cabling network to every room.
So why not use the existing TV coax cabling, to deliver this, just like your local Cable TV operator?

Jason Dando is Director at Teleste

12:00 - 12:30 PM

Exhibitor Tutorial 9: Stop Fighting Yesterday's Battle - Presented by Cambium Networks

Tutorial Room, Level 1
Exhibit Hall End of the 2200 Aisle

Cambium Networks will show you WHAT to do about backward compatibility, HOW to buy guest access networks, and WHY you need to focus on applications.

Daran Hermans is Director, Product Line Management at Cambium Networks 

12:45 - 1:15 PM

Exhibitor Tutorial 10: Balancing Data Privacy with Personalized Experiences - Presented by Republic Wireless

Tutorial Room, Level 1
Exhibit Hall End of the 2200 Aisle

As guests demand higher levels of custom tailored experiences, how do organizations balance the need for more data collection to drive customization versus pressure to keep customer data private?

Ibraheem Khalifa isProduct Manager at Republic Wireless

1:30 - 2:00 PM

Exhibitor Tutorial 11: Empowered Staff Yield Exceptional Guest Service - Presented by INTELITY

Tutorial Room, Level 1
Exhibit Hall End of the 2200 Aisle

Providing exceptional guest service is by far the most important factor in an industry where a single negative experience can result in the loss of a customer. Exceptional guest service begins and ends with your staff, but staff aren't always able to put their full focus on the guest experience when they're bogged down with administrative tasks. In this session, we'll discuss how you can leverage technology to empower your staff so they can spend their time on the right things: your guests. 

Robert Stevenson is CEO at INTELITY

2:00 - 2:15 PM

Tech Talks 13-16: Presented by Beekeeper, Go Moment, Cloud Reach and Teleste LTD.

Level 1, Exhibit Hall
End of the 2500 Aisle

13. Hospitality: The People Business - Presented by Connie Rheams, VP of Hospitality at Beekeeper

14. Doing less with AI - Presented by Raj Singh, CEO at Go Moment

15. All Things Cloud - Presented by Jeremy WardCloud Strategist, Cloud Reach

16. IP over the Existing TV network - Presented by Jason Dando, Director at Teleste LTD

2:15 - 2:45 PM

Exhibitor Tutorial 12: Latest innovation in the ECO friendly & convenient hotel access: 100% PET free RFID key cards - Presented by Arti Grafiche Julia Spa

Tutorial Room, Level 1
Exhibit Hall End of the 2200 Aisle

Real ECO & Convenient? Now reality with ECO friendly RFID KEY CARDS from Julia.
RFID key card allows a revolutionary way of interaction between physical media and guests. They foster convenient access to the facility areas, increase their security as well as boost the guest satisfaction by convenient wifi connection or direct communication with context-based experiences and personalised interactions. 
HOWEVER, up till now, RFID key cards carried substantial amount of PET in contrast to any ecological initiatives of hotels.
Julia ECO innovation redefines RFID KEY CARDS as you know it today. Supporting great Environmental initiatives of hotel brands, Julia enables convenient contactless access in an environmentally sustainable way.

Miriama Faberova is Business Development at Arti Grafiche Julia Spa

2:30 - 3:00 PM

Beverage Service

Level 2
200s Prefunction Area

Enjoy a refreshing beverage before you settle in for the education sessions.

Sponsored by Aptech Computer Systems, Inc.

3:00 - 4:00 PM

About HFTP Information Desk

Level 2, 200s Prefunction Area

Attendees are invited to stop by and learn more about HFTP, the association that produces HITEC.

Taking advantage of AI to Inform Revenue Management and Marketing Decisions

Level 2
200 B

Artificial intelligence (AI) refers to the use of computing power to make intelligent decisions and offers opportunities for automation, personalization and improved pricing when it comes to marketing and revenue management practices in hotels.
In this session, learn how AI can be used in hotel marketing campaigns more effectively by leveraging the data collected by hotels. Discuss the change AI brings to the role of revenue manager. Also, explore the use of data mining of hotel booking data to develop insights into customer preferences.

Katerina Berezina, Ph.D., CHTP, CRME, CHIA is Assistant Professor, University of Mississippi
Vivek Bhogaraju, is Director, Revenue Management Solutions, Expedia
Raman (R.P.) Rama, B.Com, CHA Emeritus, CHAE, CHTP is President & CTO/CIO, Sarona Holding
Kimberly Nevala, is the Strategic Advisor, SAS

Co-Produced with HSMAI

Hospitality IT Turnover

Level 2
200 E

Many hospitality managers believe turnover is more problematic in hospitality IT than other IT career paths. There could be a myriad of factors at work leading to a greater turnover rate in hospitality IT personnel. What does the data show? This session will provide turnover data, different career pathways for IT professionals and an assessment of existing best practices to limit turnover stemming from related case studies.

Dr. Justin Taillon is Professor, Department Head, Highline College
Cameron Hammond is Vice President, Global Field Technology Services, Hyatt
Vanessa Ogle is CEO Enseo
Jeff Parker, CHTP is VP of Hospitlaity Systems, Red Lion Hotel

The Sharing Economy: What is Our New Competitive Reality?

Level 2
200 F

Six million guest rooms and counting. That’s what Airbnb boasts on their press releases. If Adam Smith (The Weather of Nations) is correct,  the Law of Supply and Demand will prevail. Meaning: this is one serious competitor that every hotelier  should take note. We’ll explore some of the approaches that Airbnb has taken to build their business, environmental issues and what we as traditional hoteliers should be doing to mitigate their impact on occupancies.

Learning Objectives:

-How has the sharing economy grown. and what have various governmental bodies done to balance the playing field.

-What steps can hoteliers take to build their business in the face of this competition.

-Do we see Airbnb as another OTA and if so, does it make sense for hoteliers to load inventory onto Airbnb

Larry Mogelonsky is Hotel Strategist and Industry Pundit, Hotel Mogel Consulting
Lee Ann Benavidez is VP Transient Strategy and Sales Operation, MGM Resorts International
Troy Flanagan is Sr. VP Government Affairs & Industry Relations , AHLA
Jamie Lane is Senior Managing Economist, CBRE Hotels/ CBRE Economist Advisors

Digital Transformation for Hospitality

Level 2
200 I

In this session you will hear from industry experts about a hospitality digital transformation framework that is being utilized to transform hoteliers and retailers around the world.  You will learn what true disruption means, and how the next generation infrastructure plays a key role in preparing any organization for success and plan for the future. We will present an analysis that looks at all areas of the business from guest experience to staff productivity and where digital capabilities can be applied to create true value. Using these “value drivers” we will share a transformation framework, created and vetted by industry experts. Finally, we will also discuss some potential solutions in the areas of guest experience, staff productivity, and data and analytics.

Donna Hale is Principal Consultant at 5P Consulting
Kevin Yarnell is Global Account Manager Hospitality & Gaming, Cisco Systems
Amit Chetal is Retail & Hospitality Lead, Cisco

Sponsored by Lodging Media 

Technology Showcase 5: Oracle Hospitality Cloud - Platform for Hotel Sales, Events & Operations. Presented by Oracle Hospitality

Level 1

Join us for a conversation about hospitality industry trends and the evolution of the Oracle Hospitality Cloud. Learn how Oracle Hospitality- Cloud can serve as a platform for both hotels and food & beverage sales and operations, the key capabilities it offers to help you deliver a more personalized guest experience and how it can energize group sales and events.

Valerie Gavin is VP Hotel Sales & Marketing North & Central America at Accor
Tanya Pratt is Assoc. VP OPERA Cloud Strategy at Oracle Hospitality
Sophie Talbot is Senior Director Solution Engineering at Oracle Hospitality

4:30 - 6:00 PM

Young Professionals Event

Millennium Hotel - Glass Dome Room

1313 Nicollet Mall, Minneapolis, MN 55403
Phone: (612) 332-6000


Join HFTP's young professionals in the Dome room at the Millennium Hotel in Minneapolis. The iconic Dome room is on the top floor of the hotel and features spacious and distinct windows that allow you to enjoy beautiful views of the city. Enjoy refreshing drinks and appetizers as you learn, engage and connect with the hospitality industry's future leaders.

This event is a celebration of the first successful HFTP Young Professional Mentor Program and is open to HFTP Students, Young Professionals & Professionals who are willing to be a mentor to HFTP Young Professionals.

This networking event will be baseball themed, with some fun surprises. This event is SOLD OUT.  

* For Registered HITEC Minneapolis attendees only

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