JUNE 26-29, 2017 METRO TORONTO CONVENTION CENTRE
TORONTO, ON, CANADA

Thursday, June 29

8:30 AM – 2:00 PM

600 Level, South Building

​Registration Open

Attendees and exhibitors can pick up their badge during this time. Pre-registered attendees/exhibitors be sure to bring your QR code with you either on your smart-phone or a printed copy. Also, please bring a form of identification to retrieve your registration. For those that wish to register on-site, you will also be able to do so during this time.

8:30 AM – 2:00 PM

700 Level

HFTP Member Lounge

HFTP Members are invited to take a break between sessions and meetings at the HFTP Member Lounge. Enjoy refreshments, delicious snacks, discover HFTP resources, take certification practice exams, renew your HFTP membership, and much more.

Visit the HFTP booth #1137 during posted exhibit hall hours to learn more about our association, certifications, giveaways and much more.

8:30 – 9:00 AM

700 Level

Beverage Service

Enjoy refreshments while reflecting on your morning session.

Sponsored by Pineapplesearch.com

9:00 – 10:00 AM

801 A

Technology Showcase: Bridging the Personalization Gap

In this session Srini will showcase how by harnessing data at scale, today’s most effective travel organizations drive efficiency to stay ahead of the disruption curve. How Big Data, AI and Machine Learning can be applied for identifying, omni-channel targeting and servicing of next generation travelers.  We will also talk about how personalization use cases can be leveraged across all guest touchpoints using recommendation engines and intelligent travel assistants like chatbots and AI powered voice services, leading to elevated customer experience.

Srini Kasthoori is associate vice president - travel, transport and hospitality at Mindtree.

9:00 – 10:30 AM

716 A

Super Session: Is PMS Dead?

Is PMS Dead, Dying or Morphing?  This interactive dialog among leaders in the space will explore the fate and the future of what most of us consider the heart of hospitality technology.  Your panelists will lay out the past arc of how the PMS as we have known it has evolved, and provide insights and projections as to where it goes next.  Does it become part of service-oriented architecture housing a CRS also?  Just a folio/billing component of a loosely-coupled enterprise integration?  Or something else altogether?  How can these possible futures address the challenge of multiple profiles in multipole systems, riddled with duplicates?  This dynamic conversation is sure to raise as many new questions as it will answer!

Stewart Applbaum is senior VP & general manager at Infor.
Floor Bleeker is CIO at Mövenpick Group.  
John Burns, CHA is president at Hospitaity Technology Consulting.
Mark Haley, CHTP+, ISHC is managing partner at The Prism Partnership.

9:00 – 10:30 AM

717 AB

Super Session: How Chinese Travelers Are Reshaping Global Travel

Session information coming soon.

Fiona Dou is CIO, tourism & commercial group at FOSUN GROUP.
Chenjie Hu is vice president at Alibaba.
Michael Levie, CHTP is founder and COO at citizenM as well as the current secretary on the HFTP Global Board.
Monika Nerger is CIO at Mandarin Oriental Hotel Group as well as a 2017 inductee into the HFTP International Hospitality Technology Hall of Fame.
David Sun is general manager at BTG Homeinns Hotel Group as well as chairman and CEO at Homeinns Hotel Group.
Marco Trecroce is SVP & CIO at Four Seasons Hotel and Resorts.
Dr. Reno Wang is 
director at Alibaba.

9:00 – 10:30 AM

716 B

Super Session: What is Cooking in Restaurant Technology

This session will provide a comprehensive review of the current restaurant technology landscape, and ask the panel of industry technology experts speak to where the technology is headed. Much like in the lodging industry, restaurants continue to make huge strides in providing tools to improve productivity, connect to guests and their needs, as well as to provide access to data at the decision-point in order to allow operators to run their business more efficiently. Such topics as the growing use of content management, mobility, payment technologies, along with  loyalty and recognition will be discussed. The panel will also weigh in on technologies such as online ordering and delivery that are appearing on the horizon that have the possibility of becoming disruptive, being applied and enabling food & beverage within lodging operations in the coming year.

Robert Grimes is CEO at International Food & Beverage Technology Association.
Toby Malbec is managing director at ConStrata.
Ummara Marshall is director of POS for Global Operations at Marriott International and a IFBTA Board Member.
Gary McCallum is director of POS systems and in-room technology at IHG.

10:00 AM – 2:00 PM 

Level 800 - Hall D Entrance

Exhibits Open

Join us for the largest tradeshow in the world dedicated strictly to hospitality technology. See over 800 booths representing more than 340 companies all catering to the hospitality industry as well as those interested learing about emerging technologies in the marketplace. This is THE place to see the new "toys in the store." 

1:45 – 2:15 PM

700 Level

Beverage Service

Enjoy refreshments while reflecting on your afternoon sessions.

Sponsored by Pineapplesearch.com

Thursday, June 29
2:15 – 3:15 PM

718 AB

Closing Keynote: Cyber Crime

Kevin Rosen, Esq. CIPP/US

Kevin Rosen, Esq. CIPP/US, partner at Shutts & Bowen, LLP. 

Click here to learn more.

Robert Villanueva

Robert Villanueva, executive vice president at Q6 Cyber.

Click here to learn more.

Sponsored by Blueprint RF

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