JUNE 26-29, 2017 METRO TORONTO CONVENTION CENTRE
TORONTO, ON, CANADA

Wednesday, June 28

8:00 AM – 5:00 PM

600 Level, South Building

Registration Open

Attendees and exhibitors can pick up their badge during this time. Pre-registered attendees/exhibitors be sure to bring your QR code with you either on your smart-phone or a printed copy. Also, please bring a form of identification to retrieve your registration. For those that wish to register on-site, you will also be able to do so during this time.

8:00 AM – 5:00 PM

700 Level

HFTP Member Lounge

HFTP Members are invited to take a break between sessions and meetings at the HFTP Member Lounge. Enjoy refreshments, delicious snacks, discover HFTP resources, take certification practice exams, renew your HFTP membership, and much more. New this year, HFTP will be offering a professional head shot photography service, so stop by and have a professional photo taken.

Visit the HFTP booth #1137 during posted exhibit hall hours to learn more about our association, certifications, giveaways and much more.

8:00 – 8:30 AM

700 Level 

Beverage Service

Enjoy refreshments while reflecting on your morning sessions.

Sponsored by Aptech

8:30 – 9:30 AM

801 A

Technology Showcase: Expert Panel: Navigating Connectivity Demands

The hospitality industry has never been more technology driven, requiring reliable and robust connectivity to enable the vast array of enhanced experiences - from enabling back of the house connectivity to delighting guests with seamless, reliable Internet access. Join our expert panel to learn how the industry can leverage WiFi and other technologies to enable the best experience for staff and guests alike. Moderated by Peter Agnvall, VP of Spectrum Enterprise Video, the session will include a look at preparing the hotelier to proactively address connectivity concerns.

Moderated by Peter Agnvall, VP, Spectrum Enterprise Video,  at Spectrum Enterprise
Neil Schubert, SVP Global Product Management, Exceptional Innovation 
Matthew FitzGerald, Director Systems Engineering, Ruckus Wireless 
Rob Norr, Director - Technical Services, Hospitality & MDU, CCI Systems 

8:30 – 10:00 AM

716 A

Super Session: The Merger & Acquisition Technology Pass: Do Not Make It a Hail Mary

With more and more independent and brand properties changing management and/or ownership hands these days, the technology “Pass” can be a challenge with all of its moving parts. If you are the “Quarterback” do you have your playbook in order? Contracts, inventories, backups, passwords, etc. If you are the “Receiver” are you prepared to catch the ball and score? Expectations, timing, resources, etc. Learn the X’s and O’s of what it takes to complete a successful merger / acquisition from technology experts who have scored more than a few touchdowns in their day.

Sara Cox is director, hospitality applications at Two Roads Hospitality.
Ted Ely is vice president, IT infrastructure at Two Roads Hospitality.
Ben Jamieson is program manager, IT at Sage Hospitality.
Henry Kammetler is director of hotel and resort technology at Two Roads Hotels.
Richard Tudgay is senior vice president, IT at Highgate Hotels.

8:30 – 10:00 AM

716 B

Super Session: Changing Perspectives in Other Industries

How has the career path of the hospitality professional changed? The design of meaningful human experience is transforming success across many categories and the worlds leading businesses. Take a look at the course hospitality technology professionals took in the past and compare it to the direction the same professionals are taking today.

Tim Kobe is founder and CEO at Eight Inc.

8:30 – 10:00 AM

717 AB

Super Session: Data Scientist 

Data science, “big data”, machine learning, AI - any knowledge-based industry is now inundated with these buzzwords, and hospitality is no different. However, to date we have been very effective at gathering data; deriving knowledge and wisdom from it? Not so much. We must ask questions before we can find answers. How do we turn the above into a sustainable and scalable business process that becomes part of everyday operations? This session will look at the entire process of “data science” - collecting it, analyzing it, deriving knowledge and wisdom from it with the end goal of actually making use of it to improve our businesses and the way we interact with our customers.

Jai Govindani is CTO at Red Planet Hotels.
Jan Jaap van Roon is CEO & co-founder at IreckonU BV.

10:00 AM – 3:00 PM

Level 800 - Hall D Entrance

Exhibit Hall Open

Join us for the largest tradeshow in the world dedicated strictly to hospitality technology. See over 800 booths representing more than 340 companies all catering to the hospitality industry as well as those interested learing about emerging technologies in the marketplace. This is THE place to see the new "toys in the store."

10:10 AM – 11:40 AM

Level 800 - Hall D Entrance

E20X Participating Companies - Digital Den Pitches 

Angie Hospitality | 10:10 - 10:20 AM
Fetch | Mid-Stay Surveys in 1 Tap | 10:30 - 10:40 AM
Guest Folder | 10:50 - 11:00 AM
HotelFlex | 11:10 - 11:20 AM
ShuttleQ.com | 11:30 - 11:40AM
 

10:30 AM – 2:45 PM

Exhibitor Tutorial Room, End of 900 Aisle

Exhibitor Tutorials 

10:30-11:00 AM Oracle Hospitality: Hotel 2025: Insights from consumers and hotel operators

11:15-11:45 Crystal & Company: The What, Why and How of Cyber Liability Insurance

12:00-12:30 PM Infor: Attracting Guests in the Digital Age

12:45-1:15 PM ANTlabs Pte Ltd: Can you still generate revenue from your Guest WiFi?

1:30-2:00 PM Vision Technologies, Inc.: Passive Optical Network Reduces Total Lifecycle Costs

2:15-2:45 PM Mindtree:The Promise of Natural Language Processing & AI in Hospitality

11:00 – 11:15 AM

HFTP Booth 1137

Tech Talks

Amazon: Voice Control: From tech novelty to hospitality reality 
JANUS Displays: 
Why Fi?
First Data: Best Practices for Securing Data and Preventing Fraud
iRiS: Trends in Mobility 

2:00 – 2:15 PM

HFTP Booth 1137

Tech Talks

Verizon: The Evolution to 5G Cellular Networks
Travel Click: Artificial Intelligence comes to Hotel Marketing Automation
Blum Shapiro: How Cloud Financials Help Drive Profitability, Streamline Operations and Improve Insights
Venuetize: Leveraging Mobile Engagement to Enhance the Guest Experience

2:00 – 2:30 PM

700 Level 

Beverage Service

Enjoy refreshments while reflecting on your afternoon sessions.

Sponsored by Aptech

2:30 –3:30 PM

714 A

 

Concurrent Session: Ethical Conundrums

Making decisions in the gray area is challenging, especially when there are no clear answers of good solutions. Listen and participate in a discussion of real-world situations where there are no clear right answers and no obvious solutions.  Ethical dilemmas/conundrums are complex situations that often involve an apparent conflict between moral imperatives, in which to choose one would result in transgressing another. The audience will be invited to participate in discussion about a select few of the challenges we face in today's world that fit the definition of 'ethical conundrum'. 

Dr. Heather Clark is a professor at Niagara College Canada.
Dr. Adam Weaver is a professor at Niagara College Canada.

2:30 – 3:30 PM

714 B

Concurrent Session: Life of PII

Are you putting your guests at risk for cyber criminals?  For hospitality companies, Personally Identifiable Information (PII) represents one of the most valuable assets to cyber criminals. The panel of security experts will show you how your hotel might be exposed and how you can minimize risk for your property.

John Pohlmann, CISA is director of security at Destination Hotels.
Marion Hughes Roger is general manager, north america at Dayuse.com.
Mark Lippman is Managing Director at Protiviti Inc.

2:30 – 3:30 PM

715 A

Concurrent Session: Blockchain

In his presentation, Andrew will investigate possible use cases for blockchain technology in many industries, focusing on hospitality, where he has extensive experience.

Andrew will discuss:

• Demystifying blockchain, its global structure
• The challenges companies face when implementing blockchain technology
• Pain points eliminated with the blockchain adoption for both travelers and travel companies.

Andrew has held executive and sales leadership positions at global companies specializing in enterprise hospitality technology solutions for over 20 years. Andrew’s involvement in the hotel sector includes mobile technologies such as Mobile Key room access, in-building Distributed Antenna System (DAS) infrastructure, mobile application development including location based marketing and guest engagement plus in-room entertainment. 

Andrew Sanders is vice president, travel & hospitality, north america at Dataart.

2:30 – 3:30 PM

715 B

Concurrent Session: Text Your Guests? 

Should you be texting with your guests? As text messaging has become an integral part of daily communication, hotels started evaluating this channel as a potential outlet for connecting with guests. If you have wondered if guest messaging is right for your hotel, you do not want to miss this. The panel will dive into the options for implementing a guest messaging program. The experts will share best practices for adopting a messaging strategy, plus benefits and challenges. The panel will also discuss the choice between brand native apps and third-party solutions, strategies for enhancing guest relationships and experience, avoiding app fatigue, exploring marketing opportunities with text messaging, and future of text messaging in the hotel industry.

Katerina Berezina, Ph.D., CHTP, CRME-Assistant Professor, College of Hospitality and Tourism Leadership.
Jennifer Green is product director, global property solutions at Hyatt Hotels Corporation.
Raman (R.P.) Rama, B.Com, CHA Emeritus, CHAE, CHTP is vice president & CTO/CIO at JHM Hotels.
Josh Weiss is vice president, brand & guest technology at Hilton.
Alexander Shashou is the CoFounder and President at ALICE.

Co-produced by HSMAI.

2:30 – 3:30 PM

801 A

Technology Showcase: ROI from Business Intelligence System Implementation

Explore different scenarios within various departments, and learn how they can achieve ROI by investing in a business intelligence system. Review ways to optimize revenue in many departments in a hotel including: income audit, revenue management, spa, golf, marketing and payroll. Discuss the best approach for implementation of a BI system.

Sudharshan Chary is president at Datavision Technologies.
Mark Fry is training manager at Datavision Technologies.

3:15 – 3:45 PM

Level 700

Beverage Service

Enjoy refreshments while reflecting on your afternoon sessions.

Sponsored by Aptech

3:45 – 4:45 PM

714 B

Concurrent Session: Mobile Apps - Embracing Modern Technology

Embracing mobile technologies is becoming more common in today's society, espcially in hospitality. Mobile apps are changing the customer experience, and allowing guests a convenient alternative for those who prefer a self-service interaction. Learn what applications are best suited to meet guests' needs, and how your hotel can modernize its services and increase revenue with a mobile app platform. Apps can lead to guests staying connected to your hotel before, during and after their stay.

Jai Govindani is CTO at Red Planet Hotels.
Gregg Hopkins is chief sales and marketing officer at Intelity.
Alexander Shashou is co-founder and CEO at ALICE.
Lyle Worthington, CHTP is CIO at The Student Hotel and the current HFTP Global President. 

3:45 – 4:45 PM

715 A

Concurrent Session:  Navigating the General Data Protection Regulation: The Role of the DPO

The ability to collect and maximize personal data is an increasingly important factor for hospitality businesses to understand customer behavior, increase loyalty and provide the best possible guest experiences. On May 25, 2018, the EU GDPR will take effect, and hospitality companies handling large stores of sensitive, personal information will be required to assign a DPO. Find out how HFTP is aiming to ease the unique protection challenges ahead, and learn how this new compliance regulation is impacting both the finance and technology sectors.

Lucinda Hart, CAE, MBA is Chief Operations Officer at Hospitality Financial & Technology Professionals (HFTP).
Alvaro Hidalgo is managing partner at FIRSTLOGIC Consulting.
Jose Medio, Attorney, CIPP/us, CIPP/E is managing director at Privalis Group.

3:45 – 4:45 PM

715 B

Concurrent Session: Connecting with Customers; How IHG is Attacking Customer Engagement

Intercontinental Hotels Group (IHG) is embarking on a bold technology initiative. It’s one of the largest investments in recent memory with the replacement of its 50 year-old Holidex CRS. A primary goal is to better connect with IHG customers. Do you think the airlines do it right?  You might be surprised. Hear why IHG embarked on a project of this magnitude, the current challenges, the benefits expected and how IHG justified the mega investment required. The panel will look beyond IHG and share how independents, resorts and flagged hotels can also benefit adopting a data-driven approach to put heads in beds. 

Brian Clark is a partner at Hudson Crossing.
Lisa Lorusso is vice president, global reservation systems product management at InterContinental Hotels Group.
Rich Siegel is president and publisher at Hospitality Upgrade. 
Kurt Weinsheimer is senior vice president, property solutions at Sojern.

4:00 – 5:00 PM

714 A

Technology Showcase: Leadership Insights on Data-Driven Digital Marketing Today and Tomorrow

How are digital trends currently impacting marketing efforts? In an ever-evolving digital landscape, technology and data are driving profitable revenue more than ever. Discover how trends such as data appending, CRM, data ownership, social, IoT, AI and more are impacting the industry now and in the future. 

Michael Bennett is SVP, Global Marketing at Cendyn.
Stephen Diedrich is an agency account strategist at Google.
Brandon Meyers is Chief Revenue Officer at Adara.
John McAuliffe is the President of WebCanada.
Calvin Anderson is the SVP & Chief of Revenue Optimization, RLHC.

4:00 – 5:00 PM

801 A

Technology Showcase: The Friction-less Guest Experience

How do you secure and maintain loyal guests? Companies who use technology to better their business, and guest experience, are in a position to beat top competitors. Join us for a rare peek into how technology advancements such as HSIA, virtual PBX, SD-WAN and GPON can deliver the underlying infrastructure needed to deliver the best personalized guest experience and operational efficiencies for your property.

Don Jensen is director, hospitality services at Windstream.

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