Friday, October 25, 2019

Note: Schedule is subject to change without notice.

Click on the down arrow on the right hand side of each session to see the session descriptions.

7:00 AM - 1:00 PM

HFTP Foundation Silent Auction

The inaugural HFTP Foundation Silent Auction will take place at the 2019 HFTP Annual Convention. All proceeds will benefit the HFTP Foundation​. Items will be available in advance to all. Select items will be on display onsite at the HFTP Annual Convention in Orlando, FL USA.

7:00 AM - 4:30 PM

Attendee Registration

Annual Convention attendees can register onsite at the Level 1 Registration Desk 2.

8:00 - 8:30 AM

Annual Business Meeting

Hear about the accomplishments of HFTP from the past year with details on developments and strategies, and what to expect in the next year.

8:45 - 10:00 AM

General Session: Partnership is the New Leadership

Over the last five years a survey of more than 5,000 leaders asked one question: “What do you want from your people?” The overwhelming answer? Commitment. What it takes to both create and retain that commitment is NOTHING like it used to be. That’s where leadership expert Ty Bennett, helps organizations bridge the gap between old school mentalities and real-world solutions that connect with team members of every level today. 

Leading with fear or trading on titles is no longer effective. In their place, partnership, communication, inclusion and connection have become game-changers. Ultimately, we are in the people business, which is, without question, the business of building relationships. How? Using specific, time-tested skills and solutions to cultivate trust. Encourage collaboration. Deliver value. Inspire ideas and insights. And yes, fuel commitment amongst team members to do more, reach higher and develop their own leadership skills.

Ty Bennett is a professional speaker and best-selling author of The Power of Influence: Increase Your Income and Personal Impact and The Power of Storytelling: The Art of Influential Communication which are used in graduate courses at multiple universities, including MIT. With a natural ability to engage and empower others, Ty draws on his experience in the trenches to share real and tangible techniques about the principles of leadership that continue to create his success. He is the founder of Leadership Inc. and has been featured as one of the Top 40 Under 40.

Specialty Reporting Area: General

10:20 - 11:35 AM

A Beginner’s Class on Microsoft Excel

This 75-minute class is designed for those who have never used Excel. Bring your laptop and we will walk through creation of three spreadsheets. Learn how to format, total, sort and filter your data. Also, discover how to build simple formulas in Excel. If you have specific questions, please send them in advance to

Bill Jelen, MCT, Publisher, MrExcel Publishing

Specialty Reporting Area: Technology

Introduction to Blockchain and Distributed Ledger Technologies

This session is intended for anyone who wishes to alleviate the overwhelming feelings of anxiety caused by a constant barrage of information on the topics of blockchain and distributed ledger technologies. Both technical and non-technical attendees will benefit from a simple overview of related terminology and network architecture. Gain a basic understanding of blockchain, and learn how distributed ledger technologies can be used to increase efficiency and solve business problems associated with data privacy, security and information sharing. Achieve clarity on basic concepts that seem confusing right now, so that you can have confidence participating in future business application discussions with vendors, solution providers and other business stakeholders.

Paul West, Risk Management and Technical Advisor, GapSpot! Technical Solutions

Specialty Reporting Area: Technology

Sponsored by Hospitality Upgrade

Across the Generations: A Workplace Panel

Hear from a panel of hospitality millennials, Generation Xers and Baby Boomers who will share their visions and generational challenges in the workplace. Discuss common stereotypes and expectations of different generations and employers. Panelists will be available to answer any of the attendees’ questions.

Moderator Daniel Conti, Jr., CHAE, CAM, CFO, The Jupiter Island Club
Mark Fancourt, Co-Founder, TRAVHOTECH & Testbed.Vegas
Christopher Garland, CHAE, Principal Consultant, Mission Hospitality Solutions, LLC
Zoe Frantzeskakis, Student, Michigan State University
Andrew Buwalda, CHAE, Regional Director of Finance, Skyline Investments

Specialty Reporting Area: General

Navigating the Swamp: Your 2019 Washington Update

We all shake our heads when it comes to some of the antics taking place in Washington. The “Swamp” is home to seemingly endless partisan bickering and little else. However, when policies do emerge from our nation’s capital, they can often have a significant impact on your club’s success. This session will provide a behind the scenes look at what’s happening on Capitol Hill. We will focus on the legislative and regulatory measures impacting clubs’ bottom lines as well as regulations like the DOL’s new Overtime Exemption Rule, Joint Employer Rule and others. Get the tools you need to advance the industry with your elected officials. Finally, with the presidential primaries almost here, we will take a peek at the 2020 elections to see what they could mean for the private club industry.

Brad Steele, Esq., Founder, Private Club Consultants

Specialty Reporting Area: General

11:35 AM - 12:45 PM

Networking Lunch

Enjoy a buffet style lunch and visit with fellow attendees.

12:45 - 2:00 PM

A Next-Level Class: Intermediate Microsoft Excel

This 75-minute, lecture-based class will introduce you to data analysis tools in Excel such as: custom sorting, subtotals and pivot tables. Learn how to add data visualizations and charts. If you have specific questions, send them in advance to

Bill Jelen, MCT, Publisher, MrExcel Publishing

Specialty Reporting Area: Technology

Owner Communication and Relations

Discover why aligned owner relations are essential to the success of a business. In this session, get the keys to successful collaboration, including how to build mutual respect and trust. Determine the specific areas of your business to enhance relations, as well as the areas of risk where you should maintain caution. Learn how to increase communication and transparency (and why you should). Finally, understand the benefits that include protecting the retention of your management contract.

Arthur Burger, CHAE+, Senior Vice President, CHMWarnick

Specialty Reporting Area: General

Create Continuity: Board Governance Today and Tomorrow

How can you create continuity of the board into the future? In this session, identify the long-term strategic goals to be carried out by future boards and explore succession planning for future boards. Learn how to convey your message effectively to a board of individuals that have different backgrounds, experiences and goals. Also, discover how to successfully onboard a new board of directors, so that they understand the club’s culture and the needs of its members, guests, staff and vendors.

Kurt Kuebler, CCM, Partner, Kopplin Kuebler & Wallace

Specialty Reporting Area: General

2:20 - 3:35 PM

Advanced Microsoft Excel Tools

This 75-minute lecture-based class is not for the Excel novice! In this advanced session, learn how to use the power tools in Excel. Analyze geographic data using 3D maps. Clean and transform your data using the power query. Join data from two data sets, using the power pivot data model. If you have specific questions, send them in advance to

Bill Jelen, MCT, Publisher, MrExcel Publishing

Specialty Reporting Area: Technology

Major Accounting Issues For Private Clubs

This session will focus on the major accounting issues facing country clubs today.  These include new leasing accounting standards, ASC 606, ASC 842 and revenue recognition.  See how these issues may or may not impact your club. Discover the important points you need to discuss with your general manager, management team, finance committee and board of directors.

John Daum, CPA, Partner, Condon O'Meara McGinty & Donnelly, LLP
James Gilson, Jr., CPA, Partner, Condon O'Meara McGinty & Donnelly, LLP

Specialty Reporting Area: Finance

F.S.I.: Fraud Scene Investigation

Employee fraud happens. It can happen at any hotel, club or hospitality environment. But, do you know what happens after the employee fraud happens? How do you discover employee fraud? How should it be investigated? How should it be handled to minimize the fallout (exposure, risk, recurrence and reputation erosion)? And, arguably most important — how can employee fraud be prevented?
This session will answer these questions and more while reviewing the aspects of fraud discovery, investigation, mitigation and prevention. A (new) concluding “Jerry Song” is sure to be featured. You will not want to miss it!

Jerry M. Trieber, CPA, CHAE, CFE, CFF, CGMA, Director of Audit Services and Support, HEI Hotels & Resorts

Specialty Reporting Area: Ethics, Finance

3:55 - 4:45 PM

Technologies and Trends: What Is Hot, and What Is Not

Attending trade shows, watching the news, reading articles and chatting with colleagues — It seems that everyone around us has the latest technology, gadgets and systems. While they make it sound like it is all working great, sometimes we can dig a little further beyond the surface to find out that not everything is unicorns and butterflies. Come to this interactive session, where a panel of actual users and IT professionals will discuss the technologies and trends you should be paying attention to (and which maybe not so much).

Moderator Arlene Ramirez, MBA, CHAE, CHE, CHIA, CAHTA, Principal, The University of Houston, Conrad N. Hilton College of Hotel and Restaurant Management
Agnes L. DeFranco, Ed.D., CHE, CHAE, CHIA, Professor, University of Houston, Conrad N. Hilton College of Hotel and Restaurant Management
David Johnson, CHTP, Dir, Info Technology, WDI Hospitality, Inc.
Nick Price, CEO, NetSys Technology Limited

Specialty Reporting Area: Technology

Sponsored by the HFTP Foundation

Employee Safety and Related Panic Buttons

Take part in an engaging, open discussion on the recent compliance standards for wearable employee alert buttons in the hotel industry. This forum is intended to bring attention to the issues resulting in new compliance for hotels. Also, expect light to be shed on upcoming impacts due to the rising commitments by brands and other municipalities that will push this compliance to a larger hospitality reach.

Parminder Batra, Co-Founder and CEO, TraknProtect

Specialty Reporting Area: General

Digital Transformation and the Paperless Hotel

As consumers grow more environmentally conscious, hotels and brands are following suit with new sustainability programs and measures like going paperless. Forward-thinking hospitality executives know that “going green” attracts customers, eliminates waste and generates cost-savings, while decreasing their environmental impact. But, is the act of going paperless a reality for most of us? In this session, hear from hoteliers on how they successfully plan, budget and measure their green business initiatives. Understand the key drivers within each department that can bring you closer to becoming a paperless hotel. Finally, learn how you can get quick sustainability wins under your belt by going paperless where it matters most.

Moderator Ali Moloo, CEO, myDigitalOffice
Catherin Dahl, CEO and Co-Founder, Beanworks Solutions Ltd.
Brian Fry, President, Commonwealth Hotels
Chris Green, CHA, Chief Commercial Officer,/Principal Chesapeake Hospitality
Raman Rama, B.Com, CHA Emeritus, CHAE, CHTP, President and CIO, Sarona Hotels

Specialty Reporting Area: Technology

6:00 - 09:00 PM

HFTP Foundation Silent Auction

The inaugural HFTP Foundation Silent Auction will take place at the 2019 HFTP Annual Convention. All proceeds will benefit the HFTP Foundation​. Items will be available in advance to all. Select items will be on display onsite at the HFTP Annual Convention in Orlando, FL USA.

6:00 PM - Midnight

HFTP's Annual Tribute to Success

Participate in this Ocean themed formal and fun evening dedicated to recognizing individuals who have made a significant impact on both HFTP and the hospitality industry. HFTP will honor the incoming HFTP Global leadership, as well as others who have helped the association achieve success. After an elegant dinner, and back by popular demand, you can dance the night away with music from a live band. Dress for this event is black-tie optional.  The evening begins promptly at 6:00 p.m.

If you are going to attend, make sure to exchange your voucher for an event ticket at the registration desk.

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