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I Understand

Wednesday, October 24, 2018

7:00 AM – 8:00 PM

Attendee Registration

Annual Convention attendees can register onsite in the Commonwealth Prefunction area.

8:00 – 8:45 AM

HFTP Attendee Orientation

Meet fellow members, first time attendees and HFTP Leaders. This forum will offer some tips and tricks to navigating the convention’s education sessions and activities, as well as provide an overview of the association.

9:00 – 11:30 AM

Disaster Planning
Session information coming soon.

9:00 – 11:30 AM

Leadership: Global Excellence Part 1
Leadership is back at HFTP. In the first of two leadership-focused sessions, discuss three important foundations to success that apply to your personal and professional life. First leverage customer service best practices. Next understand the qualities expected of leaders with HFTP and professionally. And finally to succeed as a leader, learn how to build real, meaningful connections with your friends, family, colleagues and community.

Cody Michelle Herrington is part-time faculty, hospitality and tourism at Highline College.

9:00 – 11:30 AM

Excel Workshop
Session information coming soon.

12:30 – 3:00 PM

Recruiting and Career Development
Session information coming soon.

12:30 – 3:00 PM

Leadership: Global Excellence Part 2
Leadership is back at HFTP. In the second of two leadership-focused sessions, discuss additional foundations to success that explore how to be a positive influence on others using your best qualities. Participants will complete personality profiles and explore how to leverage those qualities as a leader and be impactful mentors. Also, shift focus from yourself and learn how to maximize the power of listening, providing a better understanding of your relationships with colleagues, family, friends and community.

Cody Michelle Herrington is part-time faculty, hospitality and tourism at Highline College.
Justin Taillon, Ph.D. is professor, department head of hospitality and tourism at Highline College and HFTP global director.

12:30 – 3:00 PM

Fun With Fraud and Enchanting Employee Embezzlement in Clubs and Hotels
All hotels, clubs and other hospitality environments experience fraud and employee embezzlement. This "supercalifragilistic" session explores numerous, actual examples of recent fraud in hotels and clubs, illustrating the internal control failures that occurred. Then, discuss the internal controls that should have been in place to help guard against internal fraud and employee embezzlement. Review “Fun with Fraud” statistics through an interactive game awarding special prizes and conclude the session with the “Jerry Song.”

Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA is director of audit services and suport at HEI Hotels and Resorts and HFTP global past president.

1:00 – 5:00 PM

CHAE Exams and CHTP Exams

The CHAE and CHTP designations are internationally recognized by hospitality industry professionals as the premiere symbol of career dedication and educational achievement. For more information, contact HFTP’s Certification Department at Applications are available at

3:20 – 4:10 PM

Club Trends
Session information coming soon.

3:20 – 4:10 PM

A Market-Level Look at Trends in the Hotel Industry
Time to measure up your hotel performance. This session explores recent and forecasted changes in hotel revenues, expenses and profits in the United States based on a report from Hotel Horizons®. Review data at a national level as well as examine in detail several U.S. markets, featuring those where significant changes in operating performance have been observed and projected. Finally, receive valuable guidance for preparing 2019 budgets.

Bram Gallagher is an economist at CBRE Hotels' Americas Research.
Robert Mandelbaum is director of research information services at CBRE Hotels' Americas Research.

3:20 – 4:10 PM

EMV Update
Session information coming soon.

4:30 – 5:15 PM

CHAE and CHTP Certification Recognition Event

5:30 – 6:45 PM

Opening Keynote: 
Can I Have Your Attention? Focus Your Team in the Distracted Workplace

For the first time in history, we live in a world with no barriers to connection or communication. This has fundamentally altered the way we work, engage and relate to one another. The same technology that simplifies processes also compromises our focus, making it ever more difficult to reach increasingly distracted customers. Advertisements, alerts, emails, constant notifications — no wonder the average person struggles to make it three minutes without being interrupted.

In this intensely practical and informative speech, Curt Steinhorst discusses the great challenges we face in a constantly connected world. He pulls back the curtain to reveal: How did we get here? How deep does the distraction issue go? And, where do we go from here?

Curt Steinhorst is the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace. He is founder of Focuswise, a consultancy that equips organizations to overcome the distinct challenges of the constantly-connected workplace.

7:00 – 9:00 PM

Welcome Reception & Table-top Exhibits

Join us for an evening of networking and tabletop exhibits to kick off the Annual Convention. We'll welcome you to the new Omni Louisville Hotel with this night of delicious food, a chance to see old HFTP friends, and even make new ones.