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I Understand

Wednesday, October 24, 2018

7:00 AM – 8:00 PM

Attendee Registration

Annual Convention attendees can register onsite in the Level 2 Prefunction Area.

8:00 – 8:45 AM

HFTP Attendee Orientation

Meet fellow members, first time attendees and HFTP Leaders. This forum will offer some tips and tricks to navigating the convention’s education sessions and activities, as well as provide an overview of the association.

9:00 – 11:30 AM

Disaster Planning and Recovery:  By Failing to Prepare, You are Preparing to Fail
From wild fires to hurricanes to earthquakes, many natural disasters have occurred in recent years — wreaking devastating havoc where they hit. This timely session will address the development and implementation of an effective disaster recovery plan. Understand the benefits of having such a plan in place. Find out what may be missing from your current plan and align your disaster recovery strategies with your business objectives. Finally, learn what resources are available before, during and after different types of disasters and how these resources can help you better plan for (and react to) a natural disaster in the future.

Shelly Trent, CAE, SPHR, SHRM-SCP is a career consultant at Your Career Collaborator.
Susan Vanderford is a consultant at Diane Meiller and Associates, Inc.
Paul West is a global hospitality technology consultant at Hospitality Technical Solutions.

Specialty Reporting Area: General

9:00 – 11:30 AM

Leadership: Global Excellence Part 1
Leadership is back at HFTP. In the first of two leadership-focused sessions, discuss three important foundations to success that apply to your personal and professional life. First leverage customer service best practices. Next understand the qualities expected of leaders with HFTP and professionally. And finally to succeed as a leader, learn how to build real, meaningful connections with your friends, family, colleagues and community.

Cody Michelle Herrington is a professor of hospitality and tourism management at Highline College.

Specialty Reporting Area: General

9:00 – 11:30 AM

Saving Lives With Excel
Bring your laptop and follow along in this interactive session on how to excel at Excel. Explore topics to increase spreadsheet efficiency, such as: personal workbooks, Quick Access Toolbar, value of Ctrl + Z, Go To Special tool, and Smile for the Camera. Advance to more complex topics to increase your spreadsheet power, such as: auditing spreadsheets, Speak to Me, excel tables, the IFS function, macros and pivot tables. Not only will your life be saved — you will also be able to save the lives of other Excel users in your office.

Jim Tobin is president at James Tobin Consulting, LLC.

Specialty Reporting Area: Finance, Technology

12:30 – 3:00 PM

Build Your Best Career: Optimize Your Resume, Networking and Social Media
Carve out a path to your best career by enhancing your resume, social media presence and networking opportunities. In this packed session, learn how to get your resume past the applicant tracking system (ATS) and into employers’ hands by improving readability, matching the job description and enlisting another person to review. Make the most of your networking opportunities by creating memorable conversations, building your professional network, and understanding the value of professional memberships and volunteering. And finally, set yourself apart from your competition by creating a successful personal brand via LinkedIn and other social media channels — where most recruiters look to find candidates these days.

Joshua Bergen, CHAE, CHTP is controller at Venza. 
Matt Murry is an HR manager and skilled trades recruiter at New Paradigm Solutions.
Shelly Trent, SPHR, SHRM-SCP, CAE is a career consultant at Your Career Collaborator.

Specialty Reporting Area: General

12:30 – 3:00 PM

Leadership: Global Excellence Part 2
Leadership is back at HFTP. In the second of two leadership-focused sessions, discuss additional foundations to success that explore how to be a positive influence on others using your best qualities. Participants will complete personality profiles and explore how to leverage those qualities as a leader and be impactful mentors. Also, shift focus from yourself and learn how to maximize the power of listening, providing a better understanding of your relationships with colleagues, family, friends and community.

Cody Michelle Herrington is a professor of hospitality and tourism management at Highline College.
Justin Taillon, Ph.D. is a professor and department head of hospitality and tourism at Highline College and HFTP global director.

Specialty Reporting Area: General

12:30 – 3:00 PM

Fun With Fraud and Enchanting Employee Embezzlement in Clubs and Hotels
All hotels, clubs and other hospitality environments experience fraud and employee embezzlement. This "supercalifragilistic" session explores numerous, actual examples of recent fraud in hotels and clubs, illustrating the internal control failures that occurred. Then, discuss the internal controls that should have been in place to help guard against internal fraud and employee embezzlement. Review “Fun with Fraud” statistics through an interactive game awarding special prizes and conclude the session with the “Jerry Song.”

Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA is director of audit services and support at HEI Hotels and Resorts and HFTP global past president.

Specialty Reporting Area: Finance, Ethics

1:00 – 5:00 PM

CHAE Exams and CHTP Exams

The CHAE and CHTP designations are internationally recognized by hospitality industry professionals as the premiere symbol of career dedication and educational achievement. For more information, contact HFTP’s Certification Department at Applications are available at

3:20 – 4:10 PM

The Evolving Club
The club business is in a time of transition worldwide. New technologies, evolving social expectations and the modern family dynamic – not to mention the largest generational shift the business has ever seen – have all significantly impacted the service that members expect from their clubs. The club business, which prides itself on history and tradition, can be reluctant to embrace this new reality. In this session, examine the changing aspects of society and the impact millennials and Generation Z could have on your business. Dive into current technological trends, and better understand how to target emerging demographics. Finally, explore how forward-thinking clubs are successfully embracing change.

Trevor Coughlan is director, marketing and product management at Jonas Club Software.

Specialty Reporting Area: General

3:20 – 4:10 PM

A Market-Level Look at Trends in the Hotel Industry
Time to measure up your hotel performance. This session explores recent and forecasted changes in hotel revenues, expenses and profits in the United States based on a report from Hotel Horizons®. Review data at a national level as well as examine in detail several U.S. markets, featuring those where significant changes in operating performance have been observed and projected. Finally, receive valuable guidance for preparing 2019 budgets.

Bram Gallagher is an economist at CBRE Hotels' Americas Research.
Robert Mandelbaum is director of research information services at CBRE Hotels' Americas Research.

Specialty Reporting Area: Finance, Technology

3:20 – 4:10 PM

E-Commerce in Hospitality: Friend or Foe?
In today’s world a vast majority of bookings now take place online. With this shift, how has it impacted cases of fraud in the hospitality industry? Review how online transactions and distribution are affecting the industry: the ups and downs to managing distribution online and the future of online payment. Has the move to EMV chip technology created more issues for online fraud than it has helped with card-present liability shift? What about the guest experience with online transactions?

Eric Liebman is vice president, head of product strategy at Elevon.

Specialty Reporting Area: Finance, Technology

4:30 – 5:15 PM

CHAE and CHTP Certification Recognition Event
Join your fellow designees for cocktails and appetizers at an invitation only reception. Catch up with old colleagues and meet new ones while finding out what is new with HFTP's certification program.

5:30 – 6:45 PM

Opening Keynote: 
Can I Have Your Attention? Focus Your Team in the Distracted Workplace

For the first time in history, we live in a world with no barriers to connection or communication. This has fundamentally altered the way we work, engage and relate to one another. The same technology that simplifies processes also compromises our focus, making it ever more difficult to reach increasingly distracted customers. Advertisements, alerts, emails, constant notifications — no wonder the average person struggles to make it three minutes without being interrupted.

In this intensely practical and informative speech, Curt Steinhorst discusses the great challenges we face in a constantly connected world. He pulls back the curtain to reveal: How did we get here? How deep does the distraction issue go? And, where do we go from here?

Curt Steinhorst is the bestselling author of Can I Have Your Attention? Inspiring Better Work Habits, Focusing Your Team, and Getting Stuff Done in the Constantly Connected Workplace. He is founder of Focuswise, a consultancy that equips organizations to overcome the distinct challenges of the constantly-connected workplace.

Specialty Reporting Area: General

7:00 – 9:00 PM

Welcome Reception and Table Top Exhibits

Join us for an evening of networking and table top exhibits to kick off the Annual Convention. We'll welcome you to the new Omni Louisville Hotel with this night of delicious food, a chance to see old HFTP friends, and even make new ones.

Sponsored by Jonas Club Software