2018 Sessions will be published in June.
Below is the 2017 Education Schedule.

Wednesday, October 25, 2017

8:00 AM – 8:00 PM

Attendee Registration

Annual Convention attendees can register onsite in the Rotunda.

8:00 – 8:45 AM

First Time Attendee Orientation

Meet fellow members, first time attendees and HFTP Leaders. This forum will offer some tips and tricks to navigating the convention’s education sessions and activities, as well as provide an overview of the association.

9:00 – 11:30 AM

Must-Know Excel Tips & Tricks for Financial Reporting

Do you use Microsoft Excel to balance spreadsheets, report on departmental expenses, and meet budgeting and forecasting requirements? Get a first-hand look at how to improve your Excel-based financial reporting and budgeting solutions through a 30-minute live demonstration. Solutions to overcoming common financial reporting obstacles will be presented, along with ways to increase efficiency and gain back control with Excel-based reporting tools.

Joy Mock is a solutions engineer at Excel4apps. 
Michael Elias is client development manager at Excel4apps.

9:00 – 11:30 AM

Trending Workplace Topics in 2017

One of the most common inquiries among industry professionals is, “What are the most popular workplace topics?” This session will give a run-down of the top trending workplace issues of 2017 including: immigration (IRCA), wage and hour (FLSA), paid leave, ACA, emergency response planning, drug-free workplace and more. Wait, there is more – participants will also be provided with a hot bonus topic covering practical tips for HR-related best practices and liability mitigation.

Amy Crawford is president at Crawford Consulting Group, Inc.

9:00 – 11:30 AM

Social Media, Social Engineering and The Open Door

The exploding growth of social media has significantly changed the way people communicate at home and at work. HR departments in many organizations enforce social media policies for staff to ensure any oversharing of personal information does not reflect on the associated enterprise. Employees and contractors may be unintentionally opening the door to social engineering, phishing and ransomware through oversharing. How can you address these issues from an enterprise-wide perspective? Learn the do's and do not's that will help you manage social media in an effective, responsible and compliant manner.

Edward Block is a senior attorney at Gardere.

12:30 – 3:00 PM

Is Hospitality Ready for Cloud?

The digital revolution is transforming the way hoteliers conduct business and interact with customers. The current and future impact of cloud-based solutions is huge, but is the industry ready for it? While the cloud represents a fundamental paradigm shift for hospitality operations, resistance to technology adoption could pose a business risk. Industry experts will review a list of cloud solution pros and cons, examine security implications, walk through a selection process and share experiences to entice a lively discussion with the audience. 

David Johnson, CHTP, is director of information technology at WDI Hospitality Inc.
Terry Price, CHAE+, CHTP, CPA, is principal owner at HFT Consulting Group

12:30 – 3:00 PM

Ready or Not Here They Come – What to Expect From Upcoming Accounting Changes

Get the insights you need from industry leaders to manage and prepare for the changes in accounting standards. First, attendees will learn how the new lease accounting rules apply to the hospitality industry. Early adopters of the new revenue recognition standard are reporting results for the first time under the new guidance, while others look to follow in their footsteps. Second, this interactive session will focus on actual application of the standards to case studies, and participants will have the opportunity to look at actual documents and practice how the changes will look on a set of financial statements. Lastly, the expert panel will identify potential challenges with the interpretation of these changes as well as answer any questions that may have arisen during the practice portion. Discover helpful resources available through HFTP and/or other sources.

John Daum, CPA is a partner at Condon O'Meara McGinty & Donnelly, LLP.
Chris Garland, CHAE is a consultant and a director on the HFTP Global board.
Arlene Ramirez, CHAE, CHE, MBA, CHIA is principal at ADR Hospitality Consulting and the HFTP Global Immediate Past President.

Sponsored by: PAS

12:30 – 3:00 PM

Club Open Forum

Catch up on the latest trends and emerging topics that club professionals are talking about today. Engage in the club "Think Tank" by collaborating with peers, in a knowledgeable manner, to identify the difficult questions and offer valuable best practice solutions.

Kevin Reilly, JD, CPA, CGMA, is partner at PB Mares LLP.

1:00 – 5:00 PM

CHAE Exams and CHTP Exams

The CHAE and CHTP designations are internationally recognized by hospitality industry professionals as the premiere symbol of career dedication and educational achievement. For more information, contact HFTP’s Certification Department at certification@hftp.org. Applications are available at www.hftp.org.

3:20 – 4:10 PM

Problem Prevention and Positive Employee Relations 101

A business is only as good as its employees. Creating a positive environment and maintaining a strong employee relations strategy is vital for the success and productivity of any business. Many positive results arise when employers and their workers respect and trust each other, but getting to the point of reciprocal trust can sometimes be challenging. To err is human — sometimes managers make honest mistakes that create unnecessary employee issues or deal with employee conflict in ineffective ways. There are several proactive strategies that your management team can use to make the workplace run smoothly, resulting in: increased job satisfaction, higher retention rate, less absenteeism, better customer service and higher quality products. 

Christina Stoneburner is partner at Fox Rothschild, LLP.

3:20 – 4:10 PM

Fraud and Internal Controls

Does your business have a realistic anti-fraud action plan? Where are the greatest risks and vulnerabilities your company faces? The hospitality industry is equally susceptible to fraud as any other industry. With data breaches and payment card fraud on the rise, businesses are grappling with the need to secure their payment systems and protect their reputations. Internal controls and management oversight can help determine red flags, recognize fraud schemes and implement anti-fraud controls in your club or hotel. Discover simple steps that help safeguard guest data and reduce the potential for fraudulent activity.  

Laura Krueger Brock, CPA/CFF, CFE is a consultant at Kerkering Barberio & Co.

3:20 – 4:10 PM

Club Management from Around the World

Compare the similarities and differences of club operational management from around the world. Discover methods from various companies, pain points for each in their countries and how they interact globally. Topics may include, but are not limited to, the following: data protection rules in Europe; member dues and initiation fees; golf rounds that members play; best practices; more.

Frank Wolfe, CAE is CEO at Hospitality Financial and Technology Professionals.
Robert James is president at Club Managers Association of America.
Henry Wallmeyer is president and CEO at National Club Association.

4:30 – 5:15 PM

CHAE and CHTP Certification Recognition Event

5:30 – 6:45 PM

Opening Keynote: Performance Excellence – The Employee Factor

An engaged workplace is one in which the organization’s mission, vision and values are demonstrated consistently and naturally. In this kind of work environment employee performance, involvement and loyalty are high and customer satisfaction is the primary focus of the entire team. In order to motivate excellence, organizations must "engage the heart" of employees. When this happens, customers can see it, hear it and feel it in every interaction with an organization. Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. 

Dennis Snow is a full-time speaker, trainer and consultant. His the author of two books, Unleashing Excellence: The Complete Guide to Ultimate Customer Service and Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.

7:00 – 9:00 PM

Welcome Reception & Table-top Exhibits

Join us for an evening of networking and tabletop exhibits to kick off the Annual Convention. We'll welcome you to Omni Orlando Resort with this night of delicious food, a chance to see old HFTP friends, and even make new ones.