Wednesday, October 23, 2019

Note: Schedule is subject to change without notice.

Click on the down arrow on the right hand side of each session to see the session descriptions.

7:00 AM - 8:00 PM

Attendee Registration

Annual Convention attendees can register onsite at the Level 1 Registration Desk 2.

8:00 - 8:45 AM

HFTP Attendee Orientation

Meet fellow members, first time attendees and HFTP Leaders. This forum will offer some tips and tricks to navigating the convention’s education sessions and activities, as well as provide an overview of the association.

9:00 - 10:15 AM

The Budget Process and Review: An Internal and External Evaluation

Adjust your frame of reference and take a high-level dive into the process and review of a club’s annual budget from the perspectives of club management and external auditors. Learn how club management uses the budget to forecast and project. Explore the evaluation process used by external auditors. Also, see examples of schedules and sample presentations of a club budget.

Rick Leitman, CFO, The Club at Mediterra, Inc.
Ryan McAndrew, CPA, Senior Audit Manager, RSM US LLP

Specialty Reporting Area: Finance

Mobile Apps: When to App and When Not to App?

Attend this panel to explore the increased expectations to be available 24-7 and how apps facilitate these connections. We are in a new age of interaction with suppliers, guests/members, employees and future prospects with an always "on" pipeline that brings with it tasks and dialogue. Listen in on a panel of vendors and buyers who will explore the ups and downs of mobile apps and best practices to help avoid project failures. Examine trends in app use for engagement and service optimization. Perhaps most importantly, determine when you should use an app vs. when not to.

Michael Schubach, CHAE+, CHTP+, Chief Technology Officer, Millennium Technology Group - Rosen Hotels & Resorts
Mark Vincent, CHTP, Chief Information Officer, Millennium Technology Group
Jennifer Rice-Palmer, Director of Guest Contact Center, Rosen Hotels & Resorts
Michael Velasquez, CEO, Percipia

Specialty Reporting Area: Technology

Differences, Not Deficiencies: How to Leverage Personality Styles in Teams

A group of people does not always make a great team. One of the main reasons that teams misfire is the clashing of different personality styles. Teams face obstacles together, and its members either rise to the occasion, or they fail to evolve and deteriorate.  In this session, learn how to leverage the strengths of personality differences so that they are helpful — not hindering. Determine your own personality style, understanding its strengths and limitations on a team. Explore the natural cycle of teams and the associated challenges. Discover how to recognize personality styles and “flex” your own to build effective relationships with other teammates.

Cathi Hight, President, Hight Performance Group, Inc.

Specialty Reporting Area: General

10:00 AM - 9:00 PM

HFTP Foundation Silent Auction

The inaugural HFTP Foundation Silent Auction will take place at the 2019 HFTP Annual Convention. All proceeds will benefit the HFTP Foundation. Items will be available in advance to all. Select items will be on display onsite at the HFTP Annual Convention in Orlando, FL USA.

10:35 - 11:50 AM

Benchmarking Profitability: Current and Future Trends in Hotel Operating Performance

Analysts from HotStats and CBRE will present the latest trends in hotel revenues, expenses and profits. They will also give guidance on how to properly benchmark the performance of your hotel against industry standards — and how to apply forecasts of future profitability to your budgets for 2020 and beyond. A special analysis will address the impact of hotel profitability on property values.

Tanya Venegas, MBA, MHM, CHIA, Director, Customer Success, HotStats, Inc.
Bram Gallagher, Ph.D., Economist, CBRE Hotels' Americas Research

Specialty Reporting Area: Finance

Sponsored by the HFTP Foundation

The Critical Components of Cybersecurity

In this expository session, uncover some of the most common cyber threats and learn best practices for cyberattack prevention to improve your organization’s security. In addition, hear some strategies that you can deploy to help your recovery efforts if you have been impacted by a cyberattack.

Ronald Hardin, CHTP, Director of Information Technology, Sandestin Golf and Beach Resort

Specialty Reporting Area: Technology

Sponsored by Hospitality Upgrade

Immigration Issues in Today's Changing Landscape

This dynamic presentation is a deep-dive into today’s hot topics in U.S. immigration. Spoiler alert: There are many! Attend this session for an outline of some commonly used immigration options and changing trends, including H-1B visas, H-2B visas, J-1 visas and more. In addition, get some tips to help you prepare for random USCIS site visits or I-9 audits. In this ever-changing immigration landscape, it is more important than ever to stay up-to-date on new trends and policies.

Fiona McEntee, J.D., Managing Partner, McEntee Law Group

Specialty Reporting Area: General

11:50 - 1:15 PM

Networking Lunch

Enjoy a buffet style lunch and visit with fellow attendees.

1:00 - 5:00 PM

CHAE and CHTP Exams

Advanced application approval is required to take the exams.

The CHAE and CHTP designations are internationally recognized by hospitality industry professionals as the premiere symbol of career dedication and educational achievement. For more information, contact HFTP’s Certification Department at Applications are available at

1:15 - 2:05 PM

USALI HFTP Member Open Forum

Last year, HFTP acquired the copyright and publishing rights to the Uniform System of Accounts for the Lodging Industry (USALI). Currently in its 11th revised edition, HFTP and the AH&LA Financial Management Committee (FMC) are now planning for the 12th revised edition. Hear updates from the FMC and the HFTP Hospitality Finance Advisory Council about their work and the revision process. This open forum session gives attendees the opportunity to voice their feedback and input suggestions for the next edition.

Christopher Garland, CHAE, Principal Consultant, Mission Hospitality Solutions, LLC
Robert Mandelbaum, Director of Research Information Services, CBRE Hotels America's Research
Ralph Miller, CPA, CA, CBV, CHA, CHAE, President, Inntegrated Hospitality Management Ltd.

Specialty Reporting Area: Finance

Sponsored by the HFTP Foundation

Prioritize Data Protection, Privacy and Security

Your data is the foundation of guest information and the backbone of your business. Therefore, securing what is so vital to your operations should be your highest priority. This session is designed to remind attendees that just because you may have checked all of the boxes for compliance with PCI, GDPR and other related regulations, the real task of securing your data is only beginning. Understand the importance of knowing your own data and define what is needed to secure it and ensure continuity of operations, while also maintaining legal compliance. Learn how to manage the business complications in daily prevention, response and other obligations in this new age of connectivity, technology and open data sharing.

Paul West, Risk Management and Technical Advisor, GapSpot! Technical Solutions

Specialty Reporting Area: Technology

Sponsored by Hospitality Upgrade

Interviewing for a New Job: A Two-way Process

Interviewing for a new job comes with a number of stresses and concerns. Often we are so focused on being selected for the position, we forget it is a two-way process and should interview the company in return. Attend this session and interact with experienced professionals who will explain their techniques and strategies when interviewing for a job. Also, learn how to detect if you are walking into a bad situation; which questions you should and should not ask during the interview; and how to determine if the situation is right for you.

Daniel Conti, Jr., CHAE, CAM, CFO, The Jupiter Island Club
Sarah Ford, Director of Finance, The Army and Navy Club

Specialty Reporting Area: General

2:25 - 3:15 PM

Privacy vs. Security with GDPR and PCI

New GDPR regulations and updates to current PCI standards can be overwhelming. This presentation will outline the similarities and differences between protecting PII (personally identifiable information) under GDPR and protecting CHD (cardholder data) under PCI. It will also discuss how to be compliant against a regulation versus a standard, and will describe methods for protecting information.

Jen Stone, MCIS, CISSP, CISA, QSA, Senior Security Analyst, SecurityMetrics

Specialty Reporting Area: Technology

Modern Day Mentorship

Providing a strong mentor program is a request frequently mentioned in surveys of young professionals. The interactive guidance can increase employee engagement and retention, produce better team outcomes, and improve succession planning. And today, mentoring is often a two-way street, including reverse mentoring. This session will define modern mentorship, why it is important and what steps you can take to find a mentor for yourself, or to become a better mentor to others.

Luther Kitahata, Executive Leadership Coach and Mentor CTO, Integral Response

Specialty Reporting Area: General

Now That You Own It: The Basics of Management Transition

Taking over operations after you buy a property can come with some surprises. This session will provide a framework to take the guesswork out of the management transition process. Attendees will learn how to identify and plan for operational and accounting changes, establish a conversion checklist and assign training for key areas.

Scott Boren, CHAE, Independent Consultant and Former Director, Compliance & Treasury Management, Northwood Hospitality, LLC

Specialty Reporting Area: Finance

3:35 - 4:25 PM

Beyond the Fab Four (Visa, MasterCard, Amex and Discover)

The world outside of the United States does not necessarily revolve around the four main credit card brands that are widely known throughout the U.S. — Visa, MasterCard, Amex and Discover. In fact, many other countries have little to no card penetration. Are you ready to accept new payment methods that have permeated other regions? This session will offer a look at the many different ways people pay for things around the world and how to prepare to accept their preferred payment types in your hotels.

Eric Liebman, Global Head of Travel, Ingenico ePayments

Specialty Reporting Area: Finance, Technology

A Strategic View of Club Finance and Capital Planning

This session investigates a unique and compelling view of club finances (including the balance sheet and net worth model) that shift the dialogue in club boardrooms away from tactical issues and towards a more strategic focus on long-term capital health. The concepts presented in this session are the result of eight years of intense financial analysis and study of data from 1,000+ clubs. Participants will leave with a very clear view of financial sustainability, how it relates to strategic governance, and how to easily and quickly apply the concepts presented in their own clubs.

Raymond Cronin, Founder and Chief Innovator, Club Benchmarking

Specialty Reporting Area: Finance

For Young Professionals by Young Professionals

Young professionals: Do you feel misrepresented in the workforce? Are ageist stereotypes holding you back? Come watch this interactive panel discussion where young professionals will rip away the Uber-using, latte-drinking, music festival-attending, late-arriving perception of young professionals in the workplace. This talented panel will discuss an array of topics that will put the “professional” back in “young professional.”

Moderator Chris Begley, CHTP, IT Manager, Hearsay Systems
Andrew Buwalda, CHAE, Regional Director of Finance, Skyline Investments
Christopher Contos, Account Manager, Evention
Da Hyun Hwang, Front Desk Agent, Intercontinental Houston Medical Center

Specialty Reporting Area: General

5:15 - 6:30 PM

General Session - Communicating for Results: From Conflict to Cooperation

No one likes conflict and it is not fun having to confront employees on their behavior. How do you let someone know they need to improve without having a constructive conversation escalate into workplace drama? You need to know what to say, when to say it and how to say it in order to resolve a situation before it turns into a conflict. This session will provide the tools to help you keep your cool when confronting others, or even when you're being confronted by someone else. Learn what to say to the bully so they won't bother you again. You will be able to tell it like it is, but in a way that brings people together and not alienate or divide.

Marilyn Sherman is a motivational speaker and the author of three books including Whose Comfort Zone Are You In?, Why Settle for the Balcony: How To Get a Front-Row Seat in Life, and Front-Row Service. She has spent years motivating and inspiring audiences to get out of their comfort zone and get a front-row seat in life. Marilyn has served on the boards for the National Speakers Association Las Vegas and San Diego chapters. She also held national positions as the chair of the Motivational Speaker Professional Expert Group and headed up four labs that were conducted across the country.

Specialty Reporting Area: General

6:30 - 9:00 PM

Welcome Reception and Table Top Exhibits

Join us for an evening of networking and table top exhibits to kick off the Annual Convention. We will welcome you to the Rosen Centre Hotel with a night of delicious food, a chance to see old HFTP friends, and even make new ones.

Sponsored by Jonas Club Software

9:00 - 10:00 PM

Young Professionals Event

Join HFTP's young professionals for an evening of networking and fun. Enjoy refreshing drinks and appetizers as you learn, engage and connect with the hospitality industry's future leaders.

Open to students, young professionals and professionals who are willing to be a mentor to HFTP young professionals.

Cookies on the HFTP Website

This site uses cookies to store information on your computer. Some are essential to make our site work; others help us give you the best possible user experience. By using the site, you consent to the placement of these cookies. However, you can change your cookie settings at any time.
Read our Privacy Notice to learn more.

I Understand