Tuesday, June 27
Event Location: Sheraton Centre Toronto Hotel
8:00 – 8:30 a.m.
Club and Hotel Controllers Conference attendees will enjoy a delicious continental breakfast to start the day before starting a full day of exciting education.
8:30 - 10:00 AM
Metro Toronto Convention Centre
HITEC Toronto Keynote Session: Blockchain Revolution
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Alex Tapscott is CEO at Northwest Passage Ventures.
8:30 - 10:10 AM
Keynote Session: Leadership Lessons from
Award-winning author and leadership expert Andy Masters, MA, CSP will use the magical imagery of Hollywood, California USA to help travel and hospitality leaders develop and empower their organizations. From actual license-protected film scenes – from movies such as “The Devil Wears Prada,” “The Iron Lady,” “Apollo 13,” “Office Space” and “Star Wars” – this interactive session will provoke real organizational change via an entertaining, multi-media experience. Hear powerful leadership principles from Masters’ latest book “Things Leaders Say: A Daily Guide to Help Every Leader Empower & Inspire,” and the latest research from Harvard Business Review, Deloitte and Glassdoor. Understand immediate action items that will help develop future leaders in travel and hospitality.
Andy Masters, MA, CSP is an award-winning author and international speaker who has written five books, earned four degrees and presented hundreds of programs on a variety of topics including: sales/service, leadership and personal development. Masters has been featured on many major media outlets including: "The Balancing Act" on LIFETIME Television, PBS's "Horizon" and the "Daytime" television show syndicated in over 100 United States markets.
10:10 - 10:30 AM
Enjoy refreshments while reflecting on the morning session.
10:30 - 11:20 AM
IT Strategic Planning for Clubs
What is technology planning, and how does this change the way that clubs think about IT? How can clubs create a technology plan that best meets their needs? How are other private clubs dealing with the challenging area of IT strategic planning? Walk through an outline of areas that private clubs should examine when creating a technology plan, and hear strategies for gathering cost and creating appropriate budgets.
Noel Wixsom is a founder at Country Club Technology Partners.
10:30 - 11:20 AM
IT Strategic Planning for Hotels
With hospitality technology evolving more rapidly each day, is your organization focusing on the bigger picture? Do you have a long-term technology plan? Does your current system meet your organization’s long-term vision? Find out what main factors are impacting the world of IT strategic planning.
David Johnson, CHTP is director of information technology at WDI Hospitality, Inc.
11:20 - 11:40 AM
Enjoy a beverage, network with fellow attendees and discuss the day's sessions.
11:40 AM - 12:30 PM
Hospitality Recruitment and Selection Guidance
What do you look for in a resume? What top resources are employers using to evaluate candidates? When it comes to recruiting hospitality professionals, finding the right fit can be vital to your organization’s success. Not only do you want to attract qualified talent in the club and hotel industries, you want to keep them as well. With anticipated growing tightness in the employment market and the recent growth in hotel expansion, find out what you can expect from the various recruiting platforms. Learn to evaluate each service with realistic expectations while hearing a step-by-step succession plan covering recruiting, selecting, negotiating and hiring.
Bruce Freier, CPC is president at Executive Referral Services Inc.
12:30 - 1:45 PM
Enjoy a delicious lunch while discussing the morning's education sessions with your colleagues.
1:45 - 3:00 PM
Cyber Security: A Club Perspective
In an era where the use of computers and networks has become routine, there is increasing problems concerning cyber-security. The importance of cyber-security in today’s modern Internet age is vital for all businesses or organizations. Discover hacks to challenges that clubs face in managing their cyber risk, and gain essential knowledge to help protect your digital assets in today’s technology driven world.
Harvey Johnson, CPA, CGMA is a partner at PBMares, LLP.
1:45 - 3:00 PM
Immigration Law Update: Hot Topics and New Developments in the United States and Canada
What does the current immigration landscape mean for clubs and hospitality organizations in the United States and Canada? In President Trump’s first six months in office, visa and immigration issues have become front and center for the club and hospitality industry. Travel bans, a border wall and rumors of changes to various visa regulations have all been hot topics of conversation in both the U.S. and Canada. Organizations in both countries also face challenges and new rules regarding the hiring of foreign national workers. For example, U.S. organizations are being greatly affected by the H-2B visa cap being reached earlier than ever, and the H-1B visa system continues to provide roadblocks for organizations in need of year-round talent. Discuss visa options for private clubs and hospitality organizations with an eye toward understanding what the future will hold.
Bill MacGregor is a partner at Gowling WLG.
Keith Pabian, Esq is a founding partner at Pabian Law, LLC.
3:00 - 3:20 PM
Enjoy this last networking break of the day to connect with fellow attendees about the education-filled day.
3:20 - 4:35 PM
Government Matters: 2017 Update
We all scratch our heads and sigh when thinking about the decisions being made by politicians. The legislative process is often slow and its impact seems remote. Unfortunately, the policies put in place can have a significant bearing on your club's success. As the voice of the private club industry, NCA is actively engaged in protecting and defending the interests of private clubs. This insider's guide will provide answers to how the goverment is directly affecting your club’s day-to-day operations.
Brad Steele is vice president of government relations and general council at National Club Association.
3:20 - 4:35 PM
Establishing an Effective Internal Control Program
Security is a top concern for many organizations, yet hospitality organizations have encountered common areas of risk in various hotel settings. Open facilities that are designed to be inviting to the general public, can cause challenges for provisioning safety and security. Whether your concern is theft, privacy, safety or compliance, it is important to have an effective internal control program in place to mitigate risks.
Warren Cruz, MBA is vice president of finance and accounting at Atrium Hospitality.
Debbie Langolf is director of audit and compliance at Atrium Hospitality.