Tuesday, June 18, 2019

Note: Schedule is subject to change without notice.

Click on the arrow on the right hand side to see the session descriptions.

8:00 – 8:30 A.M. - Continental Breakfast and Table Top Exhibits

Club and Hotel Controllers Conference attendees will enjoy a continental breakfastand visit with conference exhibitors.

8:30 - 10:00 AM - HITEC General Session: Technology Talk in the C-Suite: 2020 and Beyond

The integration of technology in guest-facing and back-office functions means that tech issues no longer plague the IT department alone. Tech issues now arise in every discipline of the hotel business, and there are broader themes emerging in the tech landscape that are proving critical to business strategy.

A panel of CEOs will have a lively discussion about tech-related topics coming up in the C-suite — cybersecurity, legislation and data policy, the transparency of consumer-facing tech platforms, and the future of robotics and AI, just to name a few. Among the many dynamics driving C-level decisions include the rapid adoption of technology by travelers, the role of loyalty programs and changes in payment systems. Tech, marketing and operation leaders will find this session a compelling, eye-opening view into the C-suite.

William Chip Rogers is President & CEO, American Hotel & Lodging Association (AHLA)
Ken Greene is President, Americas at Radisson Hotel Group
Greg Mount is President and CEO at RLHC | Red Lion Hotels Corporation
Peter Strebel is President at Omni Hotels & Resorts

Specialty Reporting Area: Technology

8:30 - 10:00 AM - There Is No Need For Fuzzy Dice Above Your Excel Dashboards

Learn how to “excel” at Microsoft Excel dashboards with some of the best techniques for compiling, analyzing and presenting data in simple dashboard formats. Review the differences between a homemade table and a smart Excel table. Explore common formulas and learn how to optimize a dashboard presentation, develop appropriate databases, control the quality of the data, rank results and finally assemble your dashboard.

Jim Tobin, President, James Tobin Consulting, LLC.

Specialty Reporting Area: Technology

10:00 - 10:20 AM - Networking Break & Table Top Exhibits

Enjoy refreshments while networking with your colleagues and conference exhibitors.

10:20 - 11:10 AM - Become A Smart Club - Uncover Opportunities From Your Own Data

Private clubs around the world collect huge amounts of member usage data. However, clubs stop short in using the data to better understand their members and uncover new business opportunities. In this session, discover the data analytics strategies and best practices used by the country’s leading private clubs. Explore common challenges to data analysis and assess the readiness of your own club, while you also experience a live demo of related software.

Lingxiang Cheng, Owner, LC Consulting Group, LLC.

Specialty Reporting Area: General

10:20 - 11:10 AM - How RPA Revolutionizes the Hospitality Back-Office

Robotic Process Automation (RPA) has changed back-office processes in all sorts of industries — but in hospitality, the customer has to come first. This session provides a background on RPA for those unfamiliar with it and explains the different ways that hospitality controllers can use automation to optimize the back office without redirecting resources from other priorities. Problems that seem simple at first are often more complex than you realize; this session will help you find the creative solutions to address them.

Gary Halleen, President, Centreviews
Tom Johnson, Vice President and IT Director, Oliver Companies, Inc.

Specialty Reporting Area: Technology

11:10 - 11:30 AM - Networking Break & Table Top Exhibits

Enjoy refreshments while networking with your colleagues and conference exhibitors.

11:30 AM - 12:20 PM - Cybersecurity in the Workplace: The Responsibility of Employees

The weakest links in every company’s cybersecurity efforts are its employees. Empower your employees to take more responsibilities in protecting your company through education and awareness. This session will explore the various cyberattack methods that affect the workplace and how to identify these threats in order to combat them and prevent future attacks. Identify appropriate steps to take if you feel your company has experienced an attack, and highlight the policies and procedures included in your own effective Cybersecurity Awareness Policy.

David Johnson, CHTP, Area Director IT, Washington Duke Inn & Golf Club.

Specialty Reporting Area: Technology

12:20 - 2:30 PM - Networking Lunch & Table Top Exhibits

Enjoy refreshments while networking with your colleagues and conference exhibitors.

2:30 - 3:45 PM - Imminent Accounting Issues for Private Clubs

This interactive session will discuss the major accounting issues facing private clubs today, focusing on ASC 606 and the revenue recognition considerations private clubs should discuss at both the management and board levels. Understand its core tenets and five-step methodology for recognizing revenue. How have clubs already addressed the standard’s requirements and impact? In addition, explore the latest thinking on the new lease accounting standard ASC 842 as it applies to private clubs. Come prepared and be ready to discuss by brushing up on the latest ASC updates beforehand.

Philip Newman, CPA, CIA, CGMA, Partner, RSM US LLP

Specialty Reporting Area: Finance

2:30 - 3:45 PM - Recent Accounting Standard Changes and the Impact on the Hospitality Industry

There have been significant accounting standard changes that have become (or will soon become) effective and will dramatically impact the hospitality industry. While many have heard these changes are coming, this session is an opportunity to explore in-depth two of these accounting standard changes: the new Revenue Recognition Standard (ASC 606) and the new Leasing Standard (ASC 842). Discuss how these changes will impact the hospitality industry.

Steve Manko, Managing Director, Riveron

Specialty Reporting Area: Finance

3:45 - 4:05 PM - Networking Break & Table Top Exhibits

Enjoy refreshments while networking with your colleagues and conference exhibitors.

4:05 - 4:55 PM - How Artificial Intelligence is Changing Technology

Love it or hate it: Artificial Intelligence (AI) is destined to be a game changer and much sooner than you imagine. This session will offer a basic primer of AI’s foundational concepts, strengths and weaknesses. Discover some futurists’ outlooks on how AI will change work, leisure and our lives in general in the not-too-distant future. Michael Schubach, an HFTP International Hospitality Technology Hall of Fame member, ponders the possibilities in an engaging presentation that will explore the impact of AI on the hospitality industry and the world at large.

Michael Schubach, CHTP+, CHAE+, Chief Technology Officer, Millennium Technology Group

Specialty Reporting Area: Technology

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