Wednesday, June 28
Event Location: Sheraton Centre Toronto Hotel
8:00 - 8:30 AM
Kick off day two of the conference with a delicious breakfast and more networking opportunities.
8:30 - 9:20 AM
Ethics in IT
What are the potential consequences of unethical thinking or decisions? Does your organization have guidelines for determining 'what is' ethical behavior? How do you determine if an act or decision is considered ethical or unethical? This participatory session will review the development and evolution of information technology and how it seems to outpace our understanding of its implications. Additionally, the session will provide opportunities for discussion about how to navigate the challenges presented by information technology in relation to basic principles of ethical behaviour.
Heather Clark, Ph.D. is a professor at the School of Hospitality, Tourism and Sport, Niagara College Canada.
Adam Weaver, Ph.D. is a professor at the School of Hospitality, Tourism and Sport, Niagara College Canada.
9:20 - 9:40 AM
Enjoy refreshments while reflecting on your morning session.
9:40 - 10:30 AM
Keys to Building a Data-driven Strategic Leadership in Private Clubs
Many executives believe that the use of analytics is important. Successful analytic leaders are gaining executive advocates by leveraging raw data points to inform decision making and improve achievement and business levels. Data-driven strategies are an increasingly important part of competitive differentiation. Learn what data can do for you, how your organization can function as a truly strategic body and how to assess a plan for ongoing value creation in a private club.
Russ Conde is co-founder and COO at Russ.
9:40 - 10:30 AM
Airbnb - Disrupting an Industry or New Opportunities?
With more people traveling than ever before, how can hoteliers take advantage of new opportunities in an ever evolving industry? Airbnb’s service is the most recent display of the disruption in the travel lodging industry, and hotel companies are starting to address the competitive threat. The number of hosts, properties and revenue generated on Airbnb, and other short-term rental sites, is expanding worldwide at an exponential rate. Through data and discussion, learn where Airbnb is most prevalent and how it is competing with the industry.
Jamie Lane is senior economist at CBRE Hotels’ Americas Research.
10:30 - 10:50 AM
Spend time discussing today's education sessions with peers.
10:50 AM - 12:05 PM
Effective Wage and Hour Strategies
Are your club’s golf and tennis professionals exempt from the Fair Labor Standards Act (“FLSA”) overtime requirements? Labor experts agree that most golf professional employment arrangements are unique. Moving forward, it is possible that these individuals could be considered independent contractors by the United States Department of Labor. Also, incoming administration may take a different view towards worker classification for teaching professionals – even though they have been considered “employees” based on the mandate of the U.S. Department of Labor. Maintain cost-effective strategies to comply with wage and hour laws for golf and tennis professionals, and determine steps to potentially exempt employees from overtime requirements.
Jordan Schwartz is partner at Conn Maciel Carrey, LLP.
10:50 AM - 12:05 PM
How to Protect Against Fraud and Cybersecurity Threats
Who are prime ransomware targets? What is the traditional cyber-thieves’ next move? What should your organization do if it is subject to a cyber-threat? The high volume of credit card swipes at hotel check-in, bars, restaurants, shops and other establishments offers ample opportunities for cyber-security threats and fraudulent activity. Ransomware is a multi-million dollar crime operation that can affect anyone, and such a profitable scheme is growing more sophisticated. Stay on top of the latest trends, and follow the simple steps to protect yourself and your business.
Larry Brennan is senior vice president of merchant data security and cybersecurity director at Bank of America Merchant Service.
12:05 - 1:30 PM
Spend time discussing today's education sessions while enjoying a delicious lunch.
1:30 - 2:45 PM
Microsoft Office 365: Opportunities and Solutions for Your Hospitality Business
Are you up-to-date on the latest and greatest offerings from Microsoft to improve your business? Do you know how Microsoft can help you with your Board and department heads? MS Office 365, and all the great technological advances, make it easy to navigate the cloud, and also give you features to operate more effectively and efficiently in your hospitality business.
Noorez Khamis is a solutions architect at ReyJen Inc.
1:30 - 2:45 PM
Demystifying the Digital Marketplace: Spotlight on the Hospitality Industry
Kalibri Labs, through the AH&LA Consumer Innovation Forum, along with many industry sponsors, has released a new exclusive study derived from the data contribution of over 25,000 hotels. It offers cutting edge research and insights that have never before existed for the hotel industry. Review the macro view of the digital distribution landscape provided in the report.
Matt Carrier is director of client engagement at Kalibri Labs.
2:45 - 3:05 PM
Spend time discussing today's education sessions with industry colleagues.
3:05 - 4:20 PM
Hospitality and Tourism in the United States and Canada
Booking sites and tourism experts have reported a decline in the number of worldwide travelers looking to visit the United States as a result of President Donald Trump's travel ban. How will this affect the country’s tourism sector moving forward? Find out how hospitality and tourism is being affected by the current economic and political landscapes of both the United States and Canada.
Lyle Hall is an advisor to the Canadian tourism, hospitality and gaming industries.