Monday, March 19
Event Location: Omni Royal Orleans Hotel
8:00 - 9:00 AM
Registration and Continental Breakfast
Attendees can pick up their badges at this time and enjoy a continental breakfast before starting a full day of education.
9:00 - 10:15 AM
The Innovative Club of the Future
This session features a thought-provoking preview into the future of successful private clubs. Join dynamic presenters Bill Boothe and Kevin Reilly as they explore trends and predictions related to club operations and finances, as well as the future of club technology. Find out if your club is on the right track to best serve the needs of your future members.
Bill Boothe is president and owner of The Boothe Group.
Kevin Reilly, JD, CPA, CGMA is partner at PB Mares, LLP.
10:15 - 10:30 AM
Enjoy refreshments and networking with your colleagues.
10:30 - 11:45 AM
Employees of the Future
A strong, motivated and loyal work force is key to the success of any organization. First, you want to hire the best person for the job. Next, you want to make sure you keep them. This session dives into recruiting (attracting) and retaining (motivating) the right people for your club. Also, discover how technology plays a significant role in the "future" employee's career.
Judy Harrison is senior account manager at The PCG.
11:45 - 1:15 PM
1:15 - 2:30 PM
Key Performance Indicator Reporting - Defined and Discussed
Has your club been successful in meeting its key business objectives? In this session, a panel of professionals will establish key performance indicators (KPIs) for the club industry. They will provide examples and best practices for reporting KPIs, discuss the needs of various user groups, and build a consensus for establishing industry standards.
Stephanie Anderson, CHAE, CPA, CGMA is chief financial officer at River Bend Club.
John Daum, CPA is partner at Condon O'Meara McGinty & Donnelly LLP.
2:30 - 2:45 PM
2:45 - 4:00 PM
50 Shades of Grey (Club Ethics)
Ethical dilemmas are not always black and white -- especially when your board or general manager is involved. How do you balance your duty to management, and your responsibilities to uphold club policies, procedures and bylaws? Sometimes it can be difficult to unblur the lines. Pass the business ethical test with the tips and feedback provided in this session.
Daniel Conti, Jr., CHAE, CAM is CFO at Jupiter Island Club.
Wendy Robinson, CHAE is director of business administration and finance at Oak Ridge Country Club.
Thomas Smith, CHAE is controller at Imperial Golf Club.
4:15 - 6:00 PM