What Does the NEW CHTP Exam Cover?
Launched on January 1, 2015
| Section 1 | Hospitality Applications | Questions |
| 1.1 | Guest Facing | 20 |
| 1.2 | Guest Impacting | 20 |
| 1.3 | Back Office | 20 |
| Section 2 | Hospitality Technology Management | Questions |
| 2.1 | Strategic Planning | 10 |
| 2.2 | System Selection | 10 |
| 2.3 | General Management | 20 |
| Section 3 | Core Technology | Questions |
| 3.1 | Infrastructure | 30 |
| 3.2 | Technology Systems | 30 |
| 3.3 | Security | 20 |
The follow competency areas are covered on the CHTP Exam:
Section 1
HSIA 1.1.1
EMS & Control Systems 1.1.2
Golf & Tee Time Systems & Management 1.1.3
Locks and Security 1.1.5
Mobile Apps 1.1.7
eCommerce 1.1.8
Telephone 1.1.9
Entertainment 1.1.10
Marketing 1.1.11
Signage 1.1.12
Property Management 1.2.1
POS / Retail / F&B 1.2.2
CRM 1.2.3
DAS 1.2.6
Sales & Catering 1.2.7
Revenue Management 1.2.8
Reservations Management 1.2.9
Housekeeping (expediters, mobile) 1.2.10
Engineering & Maintenance 1.2.11
Membership System 1.2.12
Spa Systems and Management 1.2.13
Call Accounting 1.2.15
Content Management System 1.3.1
Inventory Management System 1.3.2
Financial Management 1.3.3
Payroll 1.3.4
BI 1.3.5
Time & Attendance 1.3.6
HRIS 1.3.7
Section 2
Disaster Recovery 2.1.1
Policy Writing 2.1.2 Budgeting 2.1.3
Calculating Payback/ROI 2.2.1
Bid Process 2.2.2
System Identification / Evaluation 2.2.3
Ethics 2.3.1
Vendor Management 2.3.2
Forecasting 2.3.3
Contract Concepts 2.3.5
Section 3
Networking Concepts/ Communications 3.1.1
Server Management 3.1.2
Computer Hardware 3.1.3
Operating Systems 3.1.4
Telecom Concepts 3.1.5
Cloud 3.1.6
Directory Services 3.2.1
Ticket/Project Management 3.2.2
Monitoring 3.2.3
Databases 3.2.4
Candidates must pass all three (3) sections with a score of 70% in each section to become certified.