Contact

ROBIN BOGDON

Certification Manager
+1 (512) 220-4021
(800) 646-4387

What Does the NEW CHTP Exam Cover?

Launched on January 1, 2015

Section 1Hospitality ApplicationsQuestions
1.1Guest Facing 20
1.2Guest Impacting20
1.3Back Office20
Section 2Hospitality Technology ManagementQuestions
2.1Strategic Planning10
2.2System Selection10
2.3General Management

20

Section 3Core TechnologyQuestions
3.1Infrastructure30
3.2Technology Systems30
3.3Security20

The follow competency areas are covered on the CHTP Exam:

Section 1

HSIA 1.1.1
EMS & Control Systems 1.1.2
Golf & Tee Time Systems & Management 1.1.3
Locks and Security 1.1.5
Mobile Apps 1.1.7
eCommerce 1.1.8
Telephone 1.1.9
Entertainment 1.1.10
Marketing 1.1.11
Signage 1.1.12
Property Management 1.2.1
POS / Retail / F&B 1.2.2
CRM 1.2.3
DAS 1.2.6
Sales & Catering 1.2.7
Revenue Management 1.2.8
Reservations Management 1.2.9
Housekeeping (expediters, mobile) 1.2.10
Engineering & Maintenance 1.2.11
Membership System 1.2.12
Spa Systems and Management 1.2.13
Call Accounting 1.2.15
Content Management System 1.3.1
Inventory Management System 1.3.2
Financial Management 1.3.3
Payroll 1.3.4
BI 1.3.5
Time & Attendance 1.3.6
HRIS 1.3.7

Section 2

Disaster Recovery 2.1.1
Policy Writing 2.1.2 Budgeting 2.1.3
Calculating Payback/ROI 2.2.1
Bid Process 2.2.2
System Identification / Evaluation 2.2.3
Ethics 2.3.1
Vendor Management 2.3.2
Forecasting 2.3.3
Contract Concepts 2.3.5

Section 3

Networking Concepts/ Communications 3.1.1
Server Management 3.1.2
Computer Hardware 3.1.3
Operating Systems 3.1.4
Telecom Concepts 3.1.5
Cloud 3.1.6
Directory Services 3.2.1
Ticket/Project Management 3.2.2
Monitoring 3.2.3
Databases 3.2.4

Candidates must pass all three (3) sections with a score of 70% in each section to become certified.

Take a CHTP Practice Exam Here.