Hospitality Organization Flow Charts

This document is a set of flow charts illustrating data flow scenarios, involved parties providing hospitality services, steps of the guest journey and more.

Four scenarios are presented:

  • Independent hotel
  • Independent hotel with third party agreement
  • Branded hotel
  • Branded hotel with independent control.

The definitions presented in the following flow charts are based on analysis of the GDPR regulations made by the HFTP GDPR/DPO Task Force. All parties may not be in agreement and it is understood that the charts are designed as a guideline to be adapted to suit individual situations.

The flow charts were developed by the HFTP Hospitality DPO/GDPR Task Force. The task force is a group of 23 hospitality industry experts tasked with developing hospitality-specific guidelines to assist with preparation for GDPR compliance.