The Power of Personalization: Engaging Clients, Empowering Regions, Transforming Accor

Accor has reached a key milestone in its digital transformation with a best-in-class digital customer journey program, to be discovered in a new illustrated video.

Discover the video “The Power of Personalization: Building a Best-in-Class Digital Client Experience”

Benefiting our clients, our regions, and our Group, this wide-scale program transforms the way we work and enhances our client experience at every step of their journey across all channels, through a seamless, personalized experience.

We will persistently continue to deliver the best experience for our clients. Everyone, everywhere, every day.

Discover our interview with insights from 5 key leaders here.

About Accor, a world-leading hospitality group

Accor is a world leading hospitality group offering experiences across more than 110 countries, with over 5,600 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. The Group has one of the industry's most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on Euronext Paris (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X, Facebook, LinkedIn, Instagram and TikTok.